Technical Account Manager

Yoodli AI Roleplays; United States; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Equity opportunities

Collaborative culture

Job summary

Yoodli is seeking a Technical Account Manager to be the technical liaison between customers and the product. You will own the post-launch technical relationship, manage onboarding, integrations, and ongoing health, and work closely with Customer Success on renewals and business value.

Ideal candidates have 2–4 years in a SaaS TAM or senior support role, are adept at reading logs and diagnosing API integrations, and communicate clearly with both technical and executive stakeholders.

Qualifications

• 2–4 years in a technical account management or senior support role at a SaaS company.
• Own a small high-touch book of business (1–4 accounts).
• Strong troubleshooting: SSO/SAML, REST APIs, webhooks, logs, HAR, network traces.
• Experience with enterprise SaaS customers.
• Clear written and verbal communication.
• Organized, proactive, and dependable.
• Experience with HubSpot, Jira, Salesforce.

Responsibilities

• Serve as the technical escalation point for enterprise customers.
• Investigate bugs and write clear escalations for engineering.
• Respond to technical inquiries with accuracy and speed.
• Manage SLA commitments and monitor for timely resolutions.
• Lead technical onboarding for new enterprise customers (SSO, LMS/CRM integrations).
• Collaborate with CSMs, PS, and SEs on renewals and expansions.
• Document solutions and create integration guides.

Skills

Technical account mgmt

SaaS customer success

REST APIs

SSO/SAML

Troubleshooting logs

Communication

Enterprise SaaS

Tools

HubSpot

Jira

Salesforce

Job description

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.

Who We Are

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.

We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.

Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets (www.yoodli.ai/press). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk.

What We're Looking For

As a Technical Account Manager at Yoodli, you're the bridge between our customers and our product. You’ll be the technical point of contact when customers run into issues, and a trusted technical advisor who helps accounts get real value from Yoodli over the long term.

You own the technical relationship post-launch: break/fix, integration health, escalation triage, and proactive monitoring. Customer Success owns the commercial relationship, renewals, and business value narrative; you're the technical counterpart they lean on for credibility and depth.

If you're energized by solving hard technical problems and building relationships, and if the idea of becoming an expert in AI-powered communication coaching genuinely excites you, then this role is for you.

THE TEAM

The Yoodli Support team consists of support professionals with a strong desire to learn and help customers. They are also the epitome of our core values: Humility, Bias for Action, and Winning Together. As a member of the support team, you'll be looked to as a model of those values and a resource for others to lean on.

Responsibilities

Technical Support & Escalations

• Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution
• Investigate product bugs, reproduce issues, and write clear, well-documented escalations for the engineering team
• Respond to inbound technical inquiries with accuracy, empathy, and speed. You set the bar for technical quality across the support queue
• Own response and resolution against defined SLA commitments for your accounts, including accelerated response targets for critical issues
• Maintain visibility into open issues across your accounts, proactively communicate status and resolution timelines to customers, and monitor for integration alerts and usage anomalies before they become tickets

Technical Relationship Management

• Build and maintain trusted technical relationships with administrators, IT leads, and technical stakeholders at your accounts
• Lead technical onboarding for new enterprise customers covering SSO configuration, LMS/CRM integrations, admin setup, and custom roleplay scenario deployment
• Conduct technical health reviews to surface adoption blockers, underutilized features, and integration opportunities
• Partner with Customer Success Managers, Professional Services, and Solution Engineers on renewal and expansion conversations, integrations, providing technical context and credibility

Product Expertise & Feedback

• Become a deep product expert in Yoodli's platform on how our AI coaching engine works, how roleplay scenarios are structured, how data flows through the system
• Partner with Customer Success Managers, Professional Services, and Solution Engineers on renewal and expansion conversations, integrations, providing technical context and credibility
• Translate customer technical requirements into clear product feedback for engineering and product teams
• Document solutions, workarounds, and integration guides that reduce ticket volume and support self-service

Requirements

• 2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company
• Comfortable owning a small, high-touch book of business (typically 1-4 strategic enterprise accounts, sometimes a single dedicated account) rather than a shared support queue.
• Solid technical foundation: comfortable with SSO/SAML, REST APIs, webhooks, and a thorough understanding of reading console logs, HAR files, and network traces to diagnose issues
• Experience working directly with enterprise SaaS customers
• Clear, confident communicator you can explain a complex technical issue to a non-technical executive and then turn around and write a precise bug report for an engineer
• Strong written communication skills. Your tickets, escalations, and customer updates are models of clarity and attention to detail
• Organized, proactive, and follows though. You will track open issues across accounts and never let things fall through the cracks
• Experience with tools like HubSpot, Jira, Salesforce, or similar support/CRM platforms
• Genuine curiosity and excitement about AI and communication technology. You'll become one of the world's foremost experts in AI Roleplay coaching

Bonus

• Experience with LMS platforms (Docebo, Seismic Learning, formerly Lessonly, etc.)
• Familiarity with sales enablement or learning & development software
• Experience supporting a platform with a complex integration surface
• Experience working within a multi-stakeholder enterprise account team (i.e., alongside dedicated roles for adoption strategy, solutions architecture, and commercials/licensing)

WHY YOU SHOULD WORK AT YOODLI

• You will become part of an amazing culture with a supportive CEO and Co-Founder, as well as very smart teammates who truly care
• You will collaborate with and help shape an amazing team, with real input into how the support function grows
• You will experience joining a high-growth, high-trajectory organization
• Competitive compensation: Significant equity opportunities at a venture-backed company
• Base compensation: $110k - 125k