Grow Programmatic Solutions Developer Support Engineer- (Maternity Cover) Tel Aviv, Israel

Unity3d; Plum (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Programmatic Solutions Developer Support Engineer to provide critical support in the programmatic ad exchange business. This role involves troubleshooting issues, assisting new partners, and collaborating with product engineering to resolve complex challenges. You will be the voice of the customer, ensuring their needs are met while working in a dynamic environment. If you have a passion for digital advertising and enjoy problem-solving, this is an exciting opportunity to make a significant impact in a leading technology company.

Qualifications

• Experience with digital advertising and programmatic real-time bidding.
• Ability to debug and profile APIs and HTTP requests.

Responsibilities

• Provide second-tier support for programmatic ad exchange business.
• Troubleshoot issues related to data discrepancies and performance.

Skills

Digital Advertising Understanding

Problem-Solving

Communication Skills

Logical Thinking

Balancing Multiple Issues

Education

Experience in Digital Advertising

Experience with Scripting Languages

Tools

JIRA

Salesforce

Charles Proxy

Job description

Grow Programmatic Solutions Developer Support Engineer- (Maternity Cover)

Tel Aviv, Israel, Full-time

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The opportunity

The Grow Programmatic Solutions DSE is an individual contributor role that provides second-tier support to key players of the programmatic ad exchange business. The ad exchange business is made up of two of the largest mobile in-app ad networks, ironSource Exchange and Unity Ads Exchange. You will support top-tier apps, advertisers, and Demand Side Platforms (DSPs) by troubleshooting day-to-day issues such as data discrepancies, creative rendering, or unexpected changes in performance. DSEs also assist onboarding new DSP partners and help them understand Unity's spec for Open RTB (real-time bidding) auction.

Furthermore, DSEs often collaborate with product engineering or advertisers to escalate and resolve complex issues and explain customer use cases. Ultimately, DSEs represent the voice of the customer by surfacing the evolving customer needs to product and leadership.

What you'll be doing

• Create and debug creative ad markup, webviews, device logs, and stacktraces
• Sniff traffic with Charles or a similar web proxy software
• Debug and profile APIs and HTTP requests
• Communicate clearly and concisely with customers, product, leadership, and teammates
• Understand how issues may impact the business and performance KPIs of customers and account managers
• Think logically and dissect complex issues into manageable parts to understand underlying relationships

What we're looking for

• An understanding of digital advertising, I.A.B. standards, and programmatic real-time bidding, in-app mediation
• Experience testing a product feature and providing feedback to stakeholders
• Ability to balance many issues concurrently, prioritize effectively and work within a ticketing system such as JIRA or Salesforce
• Experience with a scripting language and front-end languages for debugging purposes
• This role is a fixed-term position as a maternity leave replacement

You might also have

• Familiarity with web servers and server-side troubleshooting
• Familiarity with mobile app development or SDK integration
• Comfortable working with geographically remote teams
• Experience using data and charts to effectively show impact

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.