Grow Financial Federal Credit Union Remote Collector

Work Based At Home; Ohio; Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Remote Collector, der für die Kontaktaufnahme mit Mitgliedern verantwortlich ist, um deren Verpflichtungen zu klären. Diese Rolle bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das auf Teamarbeit und persönliches Wachstum setzt. Mit einem flexiblen Arbeitsmodell und zahlreichen Vorteilen, einschließlich Schulungs- und Entwicklungsmöglichkeiten, ist dies eine hervorragende Gelegenheit für jemanden, der seine Karriere im Kundenservice vorantreiben möchte. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen und finanzielle Lösungen anzubieten, ist dies die perfekte Rolle für Sie.

Benefits

Mitarbeiterrabatt auf Kredite

Tuition Reimbursement

Bezahlte Freizeit

Bezahlte Freiwilligentage

Rentenleistungen (401K)

Wachstumspotential

Qualifications

• 6 Monate Erfahrung im Kundenservice oder Verkauf erforderlich.
• Ausgezeichnete Kommunikations- und Verhandlungsfähigkeiten erforderlich.

Responsibilities

• Kontaktaufnahme mit allen verantwortlichen Parteien zu Krediten.
• Entwicklung von Rückzahlungsvereinbarungen zur Wiederherstellung der Verpflichtungen.

Skills

Kundenservice

Verkauf

Telefkommunikation

Verhandlung

Analytische Fähigkeiten

Bilingual (Englisch und Spanisch)

Education

High School Diplom oder GED

Tools

PC-Ausrüstung

Job description

Grow Financial Federal Credit Union Remote Collector

October 7, 2024

Overview

At GrowFinancialFederal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states:AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

• Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

Responsible for making contact with all responsible parties on loans through telephonic or written communication in order to determine the cause of delinquency. Provides assistance and suggestions in the plan development to reinstate the member’s obligations through either repayment arrangements or other integrity sales initiatives. Offer recommendations utilizing cross-selling of Credit Union products and services. Makes recommendations to supervisor as appropriate for action considered necessary where the existing circumstances jeopardize the interest of the Credit Union.

Qualifications

Required Skills/Experience:

• High school diploma or GED required.
• 6 months of direct customer service/sales experience required.
• Excellent telephonic communication, negotiation and analytical skills needed.
• Bilingual Preferred (English and Spanish)
• Experience in a call center environment beneficial.
• Basic to intermediate operational knowledge of general office and PC equipment.

Physical Demands:

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
• This role is fully remote, with the option to work from our HQ or retail locations.
• You’ll play a vital role supporting our members, so schedule flexibility may include evenings and /or weekend (Saturday) hours. Must be available M-F, 10am EST - 7pm EST, and Saturday 8:30am EST - 12:30pm EST.