Group Support / Customer Care

Travelperks; Eugene (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

401(k) with match

Profit sharing

Tax-free healthcare reimbursement

Disability, dental, and life insurance

Discounted travel

Tech-forward work environment

Job summary

TravelPerks is seeking a detail-oriented Customer Care Consultant to join our Eugene office as part of a high-performing travel-planning team. You’ll work behind the scenes to ensure flawless client experiences and seamless operations.

You’ll research, arrange, and service travel reservations across cruises, air, hotels, and excursions, while communicating with clients, suppliers, and internal teams. Strong organizational skills are essential.

Qualifications

• Detail-oriented and organized with strong systems thinking.
• Ability to manage travel reservations across cruises, air travel, hotels, and excursions.
• Clear, professional communication with clients, suppliers and internal teams.

Responsibilities

• Support a Personal Travel Planner by managing trip details and ensuring flawless experiences.
• Research, arrange, update, and service travel reservations (cruises, air, hotels, resorts, excursions, insurance).
• Communicate with clients, suppliers, and internal teams to keep trips on track.
• Handle payments and sensitive client information with care and accuracy.
• Juggle multiple priorities in a fast-paced environment while maintaining attention to detail.
• Use modern tools and AI-assisted workflows to work smarter.

Skills

Attention To Detail

Payments

Travel Insurance

Research

Planning

Teamwork

Sales

Reservations

Ownership

Healthcare

Travel Experience

Job description

Job Description:

Customer Care Consultant

In-Office | Eugene, OR | Full-Time (35-40 hrs/week)

Do you love bringing order to complexity, supporting high performers, and making sure every detail is handled exactly right?

TravelPerks is looking for Customer Care Consultants to partner closely with one of our Personal Travel Planners (travel agents) and play a critical role in delivering exceptional, seamless vacation experiences for our clients.

This is not a sales role .

This is a role for someone who thrives behind the scenes-anticipating needs, solving problems, and keeping everything running smoothly while working with both clients and colleagues.

What You'll Be Doing

As a Customer Care Consultant, you'll be the operational backbone of a travel planning team. You'll:

• Support a Personal Travel Planner by managing the details that turn great trips into flawless experiences
• Research, arrange, update, and service travel reservations (cruises, air, hotels, resorts, excursions, insurance)
• Communicate with clients, suppliers, and internal teams to keep trips on track
• Handle payments and sensitive client information with care and accuracy
• Juggle multiple priorities in a fast-paced environment- without losing attention to detail
• Use modern tools and systems (including AI-assisted workflows) to work smarter, not harder

You'll have ownership of your work, autonomy to solve problems, and the satisfaction of knowing your precision directly impacts client happiness.

Who Thrives in This Role

You'll likely be a great fit if you:

• Love details, organization, and systems
• Take pride in being dependable, proactive, and coachable
• Enjoy supporting others and being part of a high-performing team
• Communicate clearly and professionally with clients and coworkers
• Are comfortable learning complex processes and improving them over time
• Stay calm, focused, and solution-oriented when things get busy

Travel experience is helpful—but strong organizational ability, intelligence, and motivation matter more.

Why TravelPerks

TravelPerks is the Willamette Valley's largest and most dynamic travel agency, founded in 2004 and consistently recognized for outstanding service and sales. We're growing-and we invest in our people.

We offer:

• Paid time off
• 401(k) with match
• Profit sharing
• Tax-free healthcare reimbursement
• Disability, dental, and life insurance
• Discounted travel
• A supportive, professional, and tech-forward work environment

Most importantly, we value people who solve problems, take ownership, and care deeply about quality.

If you're someone who finds satisfaction in precision, teamwork, and helping others succeed—you may have just found your place.

Required Skills:

Environment Intelligence Support Organization Reservations Ownership Healthcare Travel Insurance Attention To Detail Payments Suppliers Research Planning Teamwork Sales