Group Sales Manager - Bossier

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 60,000 - 90,000; Full time

Job summary

Live! Casino & Hotel Louisiana in Bossier City is seeking a Group Sales Manager to lead the development and execution of strategic group sales plans, book business and manage client relationships to maximize revenue and loyalty.

This role requires strong selling, contract development, and coordination with hotel operations. You will report to the Director of Sales, travel for prospecting and trade shows as needed, and work to meet revenue goals while delivering exceptional guest experiences

Qualifications

• A four-year college degree or equivalent education/experience.
• Minimum of two years of hotel group sales experience.
• Exceptional prospecting and negotiation skills.
• Experience/account knowledge of the Shreveport/Bossier area preferred.
• Direct experience with all or some hotel segments: Group, Corporate, Association, SMERF, Catering Events, Sports, Government.
• Knowledge of Delphi FDC preferred.
• Knowledge of Microsoft Word & Excel preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Responsibilities

• Exhibit conduct in accordance with Gaming Commission Regulations and Live! Louisiana policies.
• Deliver courteous, professional guest service in all interactions.
• Develop and maintain an account base to achieve revenue goals through proactive sales and timely responses.
• Implement a sales action plan for designated market segments including prospecting, site tours, and trade shows.
• Execute sales calls, trade shows and sales trips; driving and travel will be required.
• Provide weekly and monthly reports of sales calls and marketing actions as requested by Sales Leadership.
• Participate in trade shows and professional organizations to maintain visibility and revenue goals.
• Perform special projects and other responsibilities as assigned.
• Other duties as assigned.

Skills

Sales

Negotiation

Prospecting

Time management

Relationship building

Communication

Guest relations

Organizational skills

Education

Bachelor's degree or equivalent education/experience

Tools

Delphi FDC

Microsoft Word

Excel

Job description

External Job Title

Group Sales Manager - Bossier

Overview

Why We Need Your Talents:

With our rapid projected expansion, the Live! Casino & Hotel Brand is searching for the right talent to grow with the organization and help drive our future success.

This position is responsible for planning, soliciting and book sales to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service and sales excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position reports to the Director of Sales.

Responsibilities

Where You'll Make an Impact:

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Live! Casino & Hotel Louisiana departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects and lead referrals and follow up on assigned sales leads
• Be responsible for and implement a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show participation, networking opportunities and entertainment.
• Execute sales calls, trade shows and sales trips as designated. Driving and travel will be required.
• Provide weekly and monthly reports of sales calls and marketing actions as requested by Sales Leadership.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Other duties as assigned.

Skills to Help You Succeed:

• Strong sales, negotiation and closing skills
• Excellent cold calling & prospecting skills
• Excellent time management, self-motivation
• Relationship building / networking skills
• Excellent communication, presentation, guest relations and organizational skills
• Exemplary customer service skills
• A drive for results
• Professional written correspondence skills

Qualifications

Must-Haves:

• A four-year college degree or equivalent education/experience.
• Minimum of two years of hotel group sales experience.
• Exceptional prospecting and negotiation skills
• Experience/account knowledge of the Shreveport/Bossier area preferred.
• Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events, Sports, and Government
• Knowledge of Delphi FDC preferred.
• Knowledge of Microsoft Word & Excel preferred.
• You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
• Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.