Group Sales Manager

Meyer Jabara Hotels; Providence (RI); On-site; USD 57,000 - 66,000; Full time

Job summary

A leading hotel management company in Providence, RI is seeking a Group Sales Manager to drive group bookings and revenue growth. The ideal candidate will have a passion for sales and customer service, with a strong ability to build and maintain client relationships. This full-time role requires strategic insight into market trends and exceptional interpersonal skills, contributing to the overall success of the establishment.

Benefits

Medical insurance

401(k)

Qualifications

• Minimum three years work experience in sales preferred.
• Attention to detail and flexibility with hours.
• Local travel for outside sales calls.

Responsibilities

• Develop and implement sales strategies to increase group bookings.
• Build and maintain relationships with key clients and stakeholders.
• Close business opportunities using negotiation skills.

Skills

Interpersonal skills

Organizational skills

Communication

Negotiation

Problem solving

Planning

Education

4-year college degree

Job description

4 days ago Be among the first 25 applicants

Reports to: Director of Sales and Marketing

Interested applicants should send cover letter and resume to: [e-mail]

The Group Sales Manager is responsible for developing and implementing effective sales strategies to increase group bookings and revenue. They will proactively solicit and secure large Corporate and Association groups in order to achieve personal and team related goals. They will stay updated on market trends, competitor activities, and industry developments to identify opportunities and threats. They will build and maintain strong relationships with key clients, including event planners, corporate clients, travel agencies, and other potential partners. Once the business is secured they will ensure it is turned over properly and in a timely fashion for proper service delivery.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group counterparts to effectively manage the business opportunity.

• Identifies, qualifies and solicits new group business to achieve personal and each property’s revenue goals.

• Focuses efforts on group accounts with significant potential sales revenue.

• Develops effective group sales plans and actions.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group sales opportunities.

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Education/ Experience:

4-year college degree. A minimum of three years’ work experience in sales is preferred.

Requirements:

• Strong Interpersonal and organizational skills

• Exceptional communication skills (verbal and written)

• Solicitation, negotiation and closing winner

• Attention to detail

• Flexibility with hours

• Report generation and comprehension

• Problem solver and decision maker

• Local travel for outside sales calls

• Multi-tasker with a positive, delighted to please personality

• Proactive planner who executes and delivers results

Providence Marriott Downtown ◈ 354 Rooms

One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Hospitality

Referrals increase your chances of interviewing at Meyer Jabara Hotels by 2x

Inferred from the description for this job

Medical insurance

401(k)

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