Group Sales Manager

Highgate Hotels, LP; Fort Worth (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

The Crescent Hotel Fort Worth, part of Highgate Hotels, seeks a Group Sales Manager to lead group accounts and drive revenues in the Fort Worth market. You will prospect, negotiate, and close on assigned accounts while maintaining relationships with planners and networks.

Applicants should have hotel sales experience, strong communication skills, and the ability to manage a busy portfolio. This full-time role requires adherence to Highgate sales practices and daily activity tracking in Delphi

Qualifications

• High school diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Strong written and verbal communication skills.

Responsibilities

• Meet or exceed applicable sales goals for group segments.
• Generate new business through prospecting, relationship building, and industry events.
• Manage sales activities within allocated budget and policies.
• Initiate leads and maintain active sales solicitation.
• Use the sales system (Delphi SFDC) to manage bookings and accounts.

Skills

Effective communication

Multitasking

Guest relationship building

MS Office proficiency

Education

High School diploma or equivalent

College coursework in related field preferred

Tools

Microsoft Office Suite

Job description

Group Sales Manager

Requisition ID: 2026-81963

Category: Sales/Marketing

Job Location: US-TX-Fort Worth

Property: The Crescent Hotel Fort Worth

Pay Class: Full Time

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

US-TX-Fort Worth

Overview

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities

• Meet or exceed set goals.
• Generate new business through proactive prospecting, relationship building, networking at industry events, and applying effective negotiation and closing skills to convert opportunities into booked business.
• Operate the Sales Department within established sales expense budget.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use Delphi SFDC, sales management system, to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Abide by Prime Selling Time (PST).
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
• Entertain clients.
• Handle inquiries as part of Inquiry Day Program.

Qualifications

• College course work in related field preferred.
• Experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be skilled in Microsoft office suite.
• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.