Group Sales Coordinator

Hyatt Hotels; Chicago (IL); On-site; Full time

Job summary

Hyatt Hotels is looking for a Group Sales Coordinator at Hyatt Regency McCormick Place, responsible for supporting the sales team with administrative tasks. Ideal candidates will demonstrate exemplary customer service skills and organizational capabilities. Join a company recognized for its exceptional workplace culture and benefits.

Benefits

Collaborative environment

Health benefits at 30 days employment

401K with company match

Discounted room nights at Hyatt properties

Education Assistance/Tuition Reimbursement

Complimentary employee parking

Access to hotel gym

Free meals in colleague cafeteria

Paid Time Off including Vacation and Holidays

Annual performance-based increases

Qualifications

• 1-2 years of admin, hospitality, and/or sales experience preferred.
• Strong communication skills essential for client interactions.
• Ability to work well in a team and manage fast-paced tasks.

Responsibilities

• Assist the sales team in processing leads and client interactions.
• Maintain sales files and manage event bookings.
• Produce timely reports for sales management.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

Multitasking

Attention to Detail

Adaptability

Tools

Microsoft Office

Canva

Job description

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. ft. of meeting space. In addition, our conference center boasts nearly 30,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy international cuisine at Third Star, ramen bowls at Sixes & Eights or meet for drinks at ARC Bar. Relax in our indoor pool and reenergize in the 24-hour StayFit Gym. If you are hosting a meeting or event, our hotel gives you direct access to more than 2.8 million square feet of space at the country’s largest convention center.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member to our leadership team at Hyatt Regency McCormick Place and Hyatt Hotels; a company that earned the 16th spot on Fortune’s 100 Best Companies to Work For in 2021

TheGroup Sales Coordinatorwill assist with administrative duties including, but not limited to, processing leads, customer interactions including account management and follow-up, and processing reports. Furthermore, they will communicate with other departments as directed by Managers and assist with any other administrative tasks to successfully execute a group from beginning to end. The ideal candidate will demonstrate strong customer service skills, initiative, time management, and ability to meet deadlines. Establish initial contact with the customer to start the sales process.

• Assist the sales team in preparing proposals, contracts, and assign leads as directed.
• Enter group bookings and event space in the property’s computer system.
• Create, update, and maintain sales files.
• Distribute mail, order, and maintain an inventory of office supplies.
• Maintain adequate phone coverage as defined by leadership
• Produce accurate and timely reports that meet the needs of the sales team, and senior management.
• In collaboration with the sales team, conduct any walk-in or scheduled tours for social blocks and corporate/group potential clients as needed in the absence of the sales team.
• Inspect showrooms and ready meeting space for site tours and client meetings.
• Maintain a professional and creative attitude while dealing with internal and external customers
• Special projects as assigned by the Director of Sales & Marketing

Wage information

The starting rate for this position is $27/hr.

In today’s job market, you may be asking, “Why Hyatt?” Here’s why:

We are evolving the future of the hospitality industry

Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanningacross 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests.

We're opening doors for all

No matter what career stageyou're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizonswhilesupporting you in your personal and professional development.

“Care ConnectsUs” is our guiding principle

It’s the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower.It’s how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together.

We need your curiosity. We need your innovative spirit. And we need your authentic self.

There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers.Hospitality is more than just a job –it'sa career for people who care. People like you. People like us.

What you can expect - We have you covered with an awesome rewards package!

• Collaborative and team-driven environment with diverse industry experience and multi-cultural backgrounds
• Health benefit eligibility at 30 days of employment
• 401K with company match – eligible to contribute at 30 days of employment
• Discounted room nights at over 1,000 Hyatt properties upon hire
• Free room nights at over 1,000 Hyatt properties at 90 days of employment
• Education Assistance/Tuition Reimbursement
• Complimentary employee parking
• Access to hotel gym
• Free meals in colleague cafeteria
• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)
• Annual performance-based increases

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

• Experience: 1-2 years of admin, hospitality, and/or sales experience is preferred
• Teamwork: Collaboration with the sales team and other departments is common. Being able to work well in a team is an important quality. This is a priority for this position.
• Organizational Skills: Strong organizational skills are essential for managing and prioritizing tasks, handling paperwork, and maintaining order in a fast-paced sales environment.
• Communication Skills: Effective communication skills, both written and verbal, are crucial for interacting with clients, sales teams, and other stakeholders.
• Customer Service: This position often deals with customer inquiries and concerns. Customer service skills are important for aiding and maintaining positive relationships.
• Computer Proficiency: Proficiency in office software such as Microsoft Office (Word, Excel, PowerPoint) and familiarity with Canva is a plus.
• Attention to Detail: This position needs to be detail-oriented to ensure accurate record-keeping, data entry, and processing of sales-related documents.
• Multitasking Abilities: The ability to handle multiple tasks simultaneously is valuable in a sales administration role where there may be various responsibilities to manage.
• Adaptability: The sales environment can be dynamic, and priorities may change. Being adaptable and flexible is beneficial in handling evolving tasks and challenges.
• Flexible Schedule: some nights, weekends, and Holidays may be required. (3-5 days a year)