Group Sales and Experience Coordinator

Fort Wayne Zoo; Fort Wayne (IN); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading zoo as a Group Sales and Experience Coordinator. This full-time role involves planning and executing guest experience events and coordinating group sales programs. Candidates should have a high school diploma and relevant experience, with a preference for those holding bachelor's degrees in related fields. Enjoy an array of benefits while contributing to a community-focused organization.

Benefits

Health Insurance

Life Insurance

Paid Days Off

Employee Assistance Program

Paid Parental Leave

Discounts on concessions and retail

Qualifications

• High school diploma or GED required with three years of experience.
• Bachelor's degree preferred in a related field like communications or marketing.
• Familiar with specific software tools such as Blackbaud.

Responsibilities

• Coordinate group sales, birthday parties, and field trips.
• Assist in planning major guest experience events.
• Ensure smooth operational function during events.

Skills

Event Planning

Hospitality

Project Management

Sponsorship Relations

Education

High School Diploma or GED

Bachelor’s Degree in Hospitality or Related Field

Tools

Blackbaud

Altru

Xtrulink

Job description

Join to apply for the Group Sales and Experience Coordinator role at Fort Wayne Zoo

Applications are being accepted for a full-time Group Sales and Experience Coordinator, focusing on group sales.

Responsibilities:

The Group Sales and Experience Coordinator is responsible for assisting in planning and execution of the Zoo’s guest experience events. This position coordinates group sales, birthday party, and field trip programs along with assisting in major guest experience events such as Wild Zoo Halloween, Dino Days, and Wild Zoo Wonderland. This position also contributes to the operational function of events as needed throughout the event timeframe and will report to the Guest Experience Manager to help implement best event practices. See www.fwzoo.com for a full job description.

Requirements

High school diploma or GED and three years of experience in event planning, hospitality, project management, sponsorship, or other donors relations work are required. Bachelor’s degree in hospitality, communications, marketing, nonprofit management, or related field; experience with Blackbaud/Altru/Xtrulink; Indiana Safeserve certification; and active Indiana Alcohol and Tobacco Commission Employee Permit are preferred. Must be at least 18 years of age.

Benefits:

This is a full-time position requiring availability for a 40-hour work week year-round. Full-time benefits include Health Insurance, Life Insurance, Long-Term Disability Insurance, 403b Plan, 403b Matching, Employee Assistance Program, Paid Days Off, Paid Holidays, Paid Health & Wellness Days, and Paid Parental Leave as well as optional Dental, Vision, Life, and Pet Insurance Programs. All team members receive Employee Perks such as a free Staff Membership, concessions and retail discounts, development opportunities, and appreciation programs.

Application Deadline:

June 11, 2025

About The Fort Wayne Zoo

The Fort Wayne Zoo is northeast Indiana’s largest tourist attraction and well-loved community treasure, welcoming more than 600,000 guests each year and consistently named as one of the nation’s Top Ten Zoos for Kids by national media outlets. The zoo cares for 1,500 animals and 200 species on a 40-acre campus, participating in over 60 cooperative species survival programs. The zoo is dedicated to engaging diverse communities in conservation, providing educational outreach, fostering a supportive team culture, creating fun guest experiences, and ensuring animal well-being through healthcare, nutrition, and behavioral husbandry programs.

• Mission: Connecting kids and animals, strengthening families, and inspiring people to care.
• Vision: To create future generations of nature enthusiasts through leadership in animal care, educational experiences, and conservation.

About Fort Wayne

Fort Wayne is the #1 Fastest Growing City in the Midwest (US Census Bureau), a Top 20 Best Places to Live in the US (US News & World Report), #1 Most Affordable City in the US (US News & World Report), and #1 City for Gen Z to Own a Home (money.com).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Non-profit Organizations

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