Group Rooms Manager

Kalahari Resorts & Conventions; Woodford (VA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Career growth

Discounts

Education assistance

Job summary

Kalahari Resorts & Conventions is hiring a Group Rooms Manager who will serve as the housing contact for groups under contract. You’ll manage group reservations and blocks, liaising among the sales team, event planners, and hotel departments to ensure seamless bookings and execution.

As part of the leadership team, you’ll Lead with Love, maintaining accuracy in group folios, and delivering exceptional guest experiences while coordinating with multiple internal teams across departments.

Qualifications

• Experience managing housing group blocks and reservations.
• Strong communication with sales, catering, and clients.
• Familiarity with group folio handling and reconciliation is a plus.

Responsibilities

• Build, manage, and maintain all group room blocks in Passkey/V1.
• Manage guest lists and reservation changes with timely internal communications.
• Oversee group reservations, room blocks, and client requests.
• Act as a liaison between Sales, Front Office and other departments.
• Oversee accurate posting, billing, and reconciliation of group folios and reports.
• Maximize revenue through upsell opportunities and cross-department collaboration.
• Adhere to policies in contract processing, data management and communication.
• Provide administrative support for sales and catering offices.

Skills

MS Word

MS Excel

Tools

Passkey

Delphi

Visual 1 (V1)

Job description

At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities—treating people like family and creating spaces where everyone feels valued.

Now Hiring: Group Rooms Manager

In this role, you’ll serve as the housing contact for groups once they are under contract with Kalahari. You’ll manage group reservations and blocks by serving as the liaison among the sales team, event planners, and hotel departments to ensure seamless bookings and execution. You’ll also be responsible for establishing rapport with event contacts, providing excellent communication by phone and in person, and demonstrating attention to detail when managing accounts.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest experience by creating smooth, well‑managed group stays through clear communication, accurate information, and strong attention to detail. You’ll also support associates by keeping group bookings organized and consistent so they can deliver great service with confidence.

Salary Range: $60,000k - $70,000k/yr

Key Responsibilities

• Build, manage, and maintain all group room blocks in Passkey/V1.
• Manage guest lists and reservation changes, ensuring timely communication of arrangements, changes, and special needs to internal departments and clients.
• Oversee and process group reservations, room blocks, and special requests from clients.
• Act as a point of contact between the Sales team, Front Office and other departments.
• Oversee accurate posting, billing, and reconciliation of group folios; complete all required reports, forecasts, and audits per Kalahari standards.
• Maximize revenue through up‑selling opportunities, maintain strong client relationships, and collaborate across departments to ensure seamless event execution and guest satisfaction.
• Adhere to Kalahari policies and procedures in contract processing, data management, and communication through actively participating in meetings and supporting Sales, Catering, and Conference Services as needed.
• Provide administrative support for sales and catering offices and assist with sales activities as needed.

What We’re Looking For

• General knowledge of the practices and procedures of a resort and convention center.
• Proficient in Microsoft Word and Excel.
• Experience and knowledge with Passkey, Delphi, and Visual 1 (V1) is preferred, but not required.
• Possess strong time management skills.
• Capable of managing multiple accounts.

Why Kalahari?

• Career growth with promotion from within
• Discounts, perks, and education assistance

Be part of something extraordinary. Apply today and help us Lead with Love.

Kalahari Resorts & Conventions is an Equal Opportunity Employer.