Group Rooms Coordinator - Pendry Chicago

Montage Hotels; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Reservations Agent, where your passion for hospitality will shine. In this exciting role, you'll be the first point of contact for guests, providing exceptional service and managing reservations with precision. Your expertise in customer service and communication will help create memorable experiences for guests, while your ability to handle inquiries and requests ensures satisfaction. This dynamic environment offers the chance to grow within the hospitality industry, all while being part of a supportive team that values your contributions. If you're ready to make a difference in the world of hospitality, we want to hear from you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company Matching

Paid Time Off

Short- and Long-Term Disability Insurance

Hotel Discounts

Qualifications

• 2+ years of customer service experience required.
• Excellent communication skills are essential for this role.

Responsibilities

• Provide exceptional customer service and take guest reservations.
• Accurately manage reservation information and guest requests.

Skills

Customer Service

Telephone Etiquette

Verbal Communication

Written Communication

Sales Techniques

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Reservations Agent

SUMMARY

The Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the Agent to take guest reservations in a professional and courteous manner.

ESSENTIAL FUNCTIONS

1. Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards.
2. Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up.
3. Accommodating in-house guest requests, ensuring a high level of guest satisfaction.
4. Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system.
5. Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence.
6. Understanding the selling strategy for the hotel by knowing the status of room inventory and following it.
7. Processing rooming lists accurately as well as all changes and cancellations for group reservations.
8. Preparing group guest lists prior to arrival.
9. Controlling and blocking rooms as well as pre-blocks for special groups.
10. Ensuring that all reservations transferred to PMS or front office system are accurate.
11. Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy.
12. Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests.

QUALIFICATIONS

1. High school Diploma or equivalent required.
2. Minimum of two (2) years’ experience in a customer service role required.
3. Previous experience working in an upscale hotel preferred.
4. Excellent telephone etiquette and verbal and written communication skills required.
5. Knowledge of Microsoft Office products such as Word, Excel, and Outlook required.

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay range for Reservations Agent is $23.95 - 25.00 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, Paid Time Off (Sick Time and Vacation Time), Short- and Long-Term Disability Insurance, and hotel discounts.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.