Group Reservations Coordinator (HIEx)

IHG Hotels & Resorts; Joint Base Lewis-McChord (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

IHG Hotels & Resorts in Washington state at Joint Base Lewis-McChord is seeking a Reservations Coordinator to manage group bookings and contracts and assist with on-site meetings. You will maintain group blocks, rooming lists and reservations in the property management system, process changes and cancellations, and coordinate with sales and other departments to fulfill contract requirements.

A high school diploma or equivalent and at least one year of experience in reservations or front desk are

Qualifications

• High school diploma or equivalent and 1 year of experience as a reservationist, front desk agent, or relevant field.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Coordinate reservations, room blocks and contracts for large groups.
• Maintain group blocks, rooming lists and reservations in system.
• Process group requests, changes and cancellations and update blocks in the system.
• Create and update group notes and coordinate with other departments.
• Provide reports and respond to group inquiries and issues.

Skills

Fluent English

Communication skills

Keyboard/typing

Reservation system

Education

High school diploma or equivalent

Tools

Reservation system

Job description

The hourly pay rate for this role is $19.87. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.

DUTIES AND RESPONSIBILITIES:

• Prepare for each group’s arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
• Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
• Maintain accurate filing system for groups and ensure that each group block is traced.
• Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
• Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
• Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
• Attend pre-meeting planning meetings or conferences as needed or requested.
• Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.

QUALIFICATIONS AND REQUIREMENTS: High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Speak and listening usually while sitting
• Use a keyboard to type in reservation information

Other:

• Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
• Basic mathematical abilities are used some of the time.
• Computer skills are required.
• May be required to work nights, weekends, and/or holidays.

Work Area: Reservations & Sales Office The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.