Group Product Specialist

Glatfelter Insurance Group; York (York County); On-site; USD 55,000 - 65,000; Full time

Job summary

Glatfelter Insurance Group seeks a Group Products Specialist for its Glatfelter Specialty Benefits Division to manage an assigned Group Term and Special Risk territory. This onsite role is based at Leader Heights, York, PA and requires PA Life, Accident and Health licensing within three months.

The position emphasizes processing quotes, endorsements, renewals, and cancellations while interpreting state regulations, maintaining quality controls, and supporting producer and account relationships.

Qualifications

• High school diploma with English and Math coursework.
• Minimum one year life and health agency or company experience.
• Must obtain Pennsylvania Life, Accident and Health license within three months of hire.
• Proficient in software systems, including Microsoft Office.
• Strong verbal and written communication; ability to handle high-volume, detail-focused work.

Responsibilities

• Process and issue transactions related to quotes, new business, endorsements, renewals and cancellations.
• Interpret state legislation relevant to group products.
• Provide training and guidance to the group products area; support and supervise processes.
• Build producer and account relationships in the assigned region; renewals and information gathering.
• Follow service standards; maintain documentation and meet audit requirements.
• Escalate accounts beyond authority for approval and manage BOR change requests.
• Invoice policies and endorsements; manage OnBase file procedures; perform other duties as required.

Skills

Communication

Microsoft Office

Analytical thinking

Time management

Problem-solving

Education

High school diploma

Tools

OnBase

Microsoft Office

Job description

About the Position

Glatfelter Insurance Group is seeking a Group Products Specialist for our Glatfelter Specialty Benefits Division who will be responsible for an assigned Group Term and Special Risk territory.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Processes and issues all transactions related to quotes and quote proposals, new business, endorsements, renewals, and cancellations.
• Interprets state specific legislation applicable to group products.
• Performs quality control for the group products area.
• Provides technical support, guidance and direction and training to group products area.
• Responsible for producer and/or account relationship building in his/or her assigned region.
• Solicits renewal applications and requests additional information if needed.
• Follows and meets Glatfelter Specialty Benefits service standards.
• Meets all file documentation standards and passes all audits (both internal and external).
• Refers all accounts exceeding designated authority level to higher level for approval.
• Processes BOR change requests
• Invoices polices and endorsements.
• Maintains OnBase files consistent with standard file procedures.
• Performs other duties as required by management.

What We’re Looking For

• Graduation from high school with appropriate course work in English and Math leading to proficiency in verbal and written communications skills.
• Minimum one (1) year life and health agency or company experience preferred.
• Must obtain within three months of hire and maintain the Pennsylvania Life, Accident and Health License.
• Proficient technical knowledge in using software systems required in the performance of their position including Microsoft Office applications.
• Ability to speak and write in a grammatically correct manner to effectively communicate with a wide variety of individuals both internally and externally.
• Excellent verbal, and telephone skills.
• Ability to process a heavy volume of detailed work requiring considerable concentration using various software systems.
• Ability to cope with stressful situations.
• Analytical ability required to identify and resolve problems and make decisions within specified scope of authority.
• Ability to organize and effectively prioritize work to maintain consistent quality and quantity of work.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.