Group Product Manager – Trust Experience

SupportFinity™; New York (NY); On-site; USD 209,000 - 271,000; Full time

Benefits offered by this job

Competitive salary

Equity package

Annual performance bonus

Job summary

A global creative marketplace is seeking a Senior Manager of Product Management for their Trust Experience team. This full-time role involves defining product strategies to enhance marketplace integrity while leading various teams. The successful candidate will need over 10 years of product management experience, including managing other product managers, with a strong background in Trust & Safety, fraud detection, and creating user-friendly experiences. The position also offers competitive compensation and an equity package.

Qualifications

• 10+ years of product management experience.
• 3+ years of experience leading product managers.
• Experience in Trust & Safety or Marketplace Integrity.

Responsibilities

• Define and drive the product strategy for marketplace integrity.
• Lead multiple teams building systems to protect users.
• Partner with other departments to improve user experience.

Skills

Product management experience

Trust & Safety

Fraud Detection

Complex product initiatives

Clear communication

Job description

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range

$209,000.00 - $271,000.00

What’s the role?

The Trust Experience Product Management team’s mission is to provide transparent, seamless and deeply human experiences for buyers and sellers during enforcement. We believe that marketplace integrity is about building an empathetic ecosystem where users understand the rules, have a voice when they disagree, and trust their accounts are protected, all while meeting global regulations and privacy standards.

As Senior Manager of Product Management for Trust Experience you will define and drive Etsy’s long-term product strategy to strengthen marketplace integrity and member safety, leading multiple teams that build systems to protect our users.

Responsibilities

• The Path to Remediation: You’ll partner with senior leaders across Trust and Safety, Risk and Fraud Engineering, Legal, Operations and other Product teams to ensure that when we get it wrong, we give our users a path to remediation and when we get it right, users understand why.
• Account Integrity: You’ll define a strategic roadmap to improve our account identity understanding of buyers and sellers and to ensure their accounts are protected, yet easily recoverable for legitimate users.
• Nuanced enforcements and incentives: You will drive innovation on enforcement actions that signal trustworthiness and provide incentives for sellers and buyers to course correct their behavior.
• Privacy and Regulations: You will partner with Legal teams to translate global regulations and privacy into intuitive user experiences that are easy to navigate.
• You will own and develop a product strategy that strikes the right balance between legal & policy requirements, efficiency that scales with the growth and complexity of our marketplace, and an excellent user experience for our members.

We are looking for a strategic and visionary leader to guide a team of product managers, fostering collaboration and a culture of accountability, innovation, and empathy across Product, Engineering, Design, Analytics, and Operations. You are a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast paced environments and using strong strategic and critical thinking skills to define solutions to new problem sets.

This is a full-time position reporting to the Head of Customer Operations Product. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

• Trust and Safety and Risk and Fraud are constantly evolving environments where we proactively detect fraudsters and listing abuse. The Trust Experience Initiative provides the essential balance to detection systems, ensuring buyers and sellers have a fair treatment, an opportunity to learn from their mistakes, clear paths to appeal and continue growing at Etsy.
• This team has a close partnership with Privacy and Legal stakeholders to build product experiences that meet global regulations while remaining on brand for Etsy.
• This team works closely with the Detection and Enforcement Initiative and Customer Support Initiative, Engineering, Ops, Analyst and Design teams.
• Your team will include 3 product managers.

What does the day-to-day look like?

• Lead all aspects of the team’s strategy, prioritization, and delivery through continuous iteration, analysis, and experimentation.
• Work closely and collaboratively with lead across product, ops, analytics and engineering to build products that are effective and scalable. This includes working with leadership across other Product Groups.
• Regularly present to company executives on roadmap progress, strategy and prioritization.
• Develop strategies to preserve a positive experience for well-intentioned members who make mistakes.
• Drive a shared model on account identity across Etsy, prioritizing foundational capabilities to improve recovery loops.
• Lead 3 PMs as they drive their squads’ execution. The product and engineering team is located in the US and Ireland.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• 10+ years of product management experience, including 3+ years leading product managers.
• Experience in Trust & Safety, Risk, Fraud Detection, or Marketplace Integrity domains.
• Demonstrated ability to lead complex product initiatives, including ones building user experiences.
• Inspiring, engaging and clear communicator.
• You have a strong belief in Etsy’s vision, mission and values.

Additional Information

What’s Next: If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise: At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.