Group Product Manager, Ecommerce Engagement Journey (6843070)

YUM; Irvine (CA); Hybrid; USD 181,000 - 210,000; Full time

Job summary

Join a forward-thinking company as a Group Product Manager, where you'll lead the evolution of the Ecommerce platform and enhance customer engagement. This role focuses on driving innovation and optimizing the user experience, ensuring that the company remains at the forefront of digital competition. You'll collaborate with marketing, design, and engineering teams to create a seamless journey for customers, all while fostering a culture of empathy and continuous learning. If you are passionate about customer-centric strategies and thrive in a dynamic environment, this is the opportunity for you.

Benefits

Hybrid work schedule

Onsite childcare

Onsite dining center

Onsite gym

Tuition reimbursement

Generous parental leave

401(k) matching

Comprehensive medical & dental

Discounts and free food

Flex day Friday

Qualifications

• 8+ years of experience in digital product management.
• Strong leadership and communication skills.

Responsibilities

• Define E2E Ecomm Engagement Journey growth strategy.
• Lead a cross-functional squad to increase revenue.

Skills

Digital Product Management

Data-Driven Strategy

Customer-Centricity

Analytical Skills

Leadership

Communication Skills

Education

Bachelor's degree in Business

MBA

Job description

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world:Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industryboundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

About the Job:

The Group Product Manager for the Ecommerce Engagement Journey is responsible for leading the evolution of our Ecommerce platform and product experience, facilitating ongoing innovation, prioritization, and delivery to deliver revenue growth and customer satisfaction. Our engagement journeys are critical to our holistic approach of building unconventional experiences to drive buzz and quality traffic into our Digital channels, increasing customer stickiness long-term. The role will be focused on defining strategic objectives across customer and business needs, creating a vision and roadmap that inspires the organization, and managing day-to-day product delivery as well as an agile test-and-learn squad that will allow us to maximize impact, stay ahead of digital competition, and future-proof our platforms in preparation for accelerated growth. This role is directly responsible for setting and delivering key purchasing OKRs that drive conversion and profit.

The Day-to-Day:

• Define E2E Ecomm Engagement Journey growth strategy in partnership with marketing, design, and engineering leadership; continually innovate and optimize toward a holistic, seamless, easy experience that delivers value to our customers and achieves business goals.
• Partner closely with loyalty teams to grow the flagship expression of our Taco Bell Rewards program
• Lead content, personalization, and tools strategy for app and web platforms; collaborate with digital merchandising teams on content and element needs
• Deliver account and profile capabilities to be able to deliver better personalization, an enhanced payments and gift card wallet experience, and customer care/support/feedback toolkits
• Create and articulate vision, strategic goals, and impact – to business, franchisees, team members, and customers – and execute an Ecomm roadmap that demonstrates measurable value.
• Lead a test-and-learn cross-functional squad aimed at finding quick opportunities to increase revenue; leverage agile methodology to quickly innovate, size opportunities, research, test, analyze, and further optimize our Ecomm product.
• Manage team of junior product managers and Ecomm partners to successfully drive cross-functional co-creation/alignment and E2E coordination of Ecomm product work, resulting in shared visibility and expectations, well-planned timelines and resource capacity, stable restaurant operations, and quality customer and team member experiences.
• Direct product priorities across experience strategy, platform capabilities and health, growth accelerators, marketing calendar execution, and business initiatives; successfully balance near- and long-term growth needs and gain stakeholder buy-in; align strategy and planning across Ecomm sprint teams and additional platform partner teams.
• Coach junior product members in data-driven and customer-centric mindsets, fostering a product culture of empathy, continuous learning and rapid testing, and relentless focus on delivering customer value.

Is This You?

• Bachelor’s degree (or MBA) in Business, Information Systems, or technology related discipline, or equivalent years of experience.
• 8+ years of experience as a digital product lead or related strategic digital field.
• 4+ years of experience as a people leader
• Excellent communication and interpersonal skills to influence stakeholders – across junior, peer, and leadership levels – and build strong partnerships with trust and empathy.
• Passionate about customer-centricity and data-driven strategy; committed to test-and-learn and growth mindsets.
• Outstanding analytical, critical thinking, and organizational skills with high attention to detail.
• Adaptable and flexible with an enterprise mindset and ability to think, plan, and execute resourcefully across multiple projects, priorities, and teams.
• Able to provide leadership, direction, and coaching to junior team members as well as cross-functional partners

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution fromYum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• Discounts, free food, swag and… honestly, too many good benefits to name

Salary Range: $181,900 to $210,000 annually + bonus eligibility + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - To view the "Know Your Rights" poster, click here: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal. You may also access Taco Bell’s Pay Transparency Policy Statement.

Employment eligibility to work with Taco Bell in the U.S. is required as the company will not pursue visa sponsorship for this position.

California Residents: For more information about the categories of personal information we collect from you and how we use, sell, and share that information, please see our Privacy Notice for California Employees athttps://jobs.tacobell.com/wp-content/themes/jobs.tacobell.com-2024/assets/build/doc/Employee+Privacy+Notice+%28TB%29+%2820230701%29_2024%2811-15-2024%29-Final.pdf