Group Product Manager, Core Experience

Turo Inc.; San Francisco (CA); Hybrid; USD 204,000 - 255,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement match

Learning & development stipend

Hybrid work in SF

In‑office lunches and snacks

Job summary

Turo Inc. is seeking a Senior Product Manager to lead product strategy and execution across the trip and guest support surfaces. You will manage product teams, define KPIs, and partner with CX, Analytics, Design, and Operations to improve guest experience and cost efficiency.

This role requires 8+ years in product management, 3+ years leading PMs, and a track record with AI or automation‑driven products. Hybrid in San Francisco with competitive compensation.

Qualifications

• 8+ years in product management with leadership experience.
• 3+ years directly managing and developing other PMs.
• Experience owning core guest experience metrics and lifecycle.
• Familiarity with AI or automation‑driven products.
• Strong operational fluency with CX, Operations, and Engineering teams.

Responsibilities

• Set and own product strategy for end‑to‑end trip lifecycle and guest support.
• Design self‑serve tools and AI‑powered support to improve resolution efficiency.
• Lead and develop two product managers with clear roadmaps.
• Establish rigorous experimentation, measurement, and instrumentation.
• Collaborate with Operations, Analytics, Engineering, Design, and Research to translate needs into a roadmap.
• Represent the product area in leadership forums and planning sessions.

Skills

Product strategy

People leadership

KPIs & analytics

AI/automation

Operational cost focus

Cross-functional collaboration

PM mentorship

Executive communication

Job description

About the role

About the team: This role leads product strategy and execution across two of Turo’s most operationally complex and high‑impact product surfaces – the trip and support experience. In this role, you’ll manage product teams and KPIs for the guest core experience, operational cost efficiency, and AI‑powered support, partnering closely with CX, Business, User Research, and Analytics teams and representing the area in company‑level planning and leadership forums.

Responsibilities

• Set and own product strategy for the end‑to‑end trip lifecycle – from building guest confidence post‑booking through enabling convenient trip management, modifications, and host/guest communication.
• Own the customer journey when issues arise – design self‑serve tools, enable AI‑powered support, and ensure customers that need to connect to a live AI are supported efficiently with automated, streamlined agent tools.
• Directly manage and develop two product managers – set roadmap priorities, coach product judgment, and hold a high bar for how their teams frame problems and measure impact.
• Build a shared discipline of rigorous experimentation and measurement across both the trip and support surfaces, with clear success metrics, clean instrumentation, and fast iteration cycles.
• Partner closely with Operations, Analytics, Engineering, Design, and User Research to translate messy, ambiguous guest needs and agent pain points into a prioritized, sequenced roadmap.
• Represent this product area in company‑level forums, leadership groups, and planning sessions.

Qualifications

• 8+ years of product management experience, including 3+ years directly managing and developing other product managers.
• Experience owning core guest experience work measured by satisfaction, repeat‑purchase intent, or retention.
• Bonus: experience on marketplace or digital experiences that facilitate physical interactions where real‑world conditions influence app design.
• Experience owning a product area with a cost or efficiency dimension and defining support‑cost related P&L metrics.
• A track record with AI or automation‑driven products and the judgment to distinguish where AI creates real value.
• Strong operational fluency – comfortable partnering with Operations/CX teams, understanding agent workflows and constraints, in addition to engineering and design.
• Proven ability to lead PMs by setting a clear vision, coaching judgment, and holding a high craft bar while moving with speed.
• Excellent cross‑functional communication skills; credible representation to senior leadership and ability to translate technical and operational tradeoffs for a business audience.

Compensation & Benefits

Base salary range: $204,000–$255,000 annually (SanFrancisco). Eligible for equity and benefits.

• Employer‑paid medical, dental, and vision insurance (country specific)
• Retirement employer match
• Learning & Development stipend
• Host matching program
• Travel credit
• Cell phone and internet stipend
• Paid time off, holidays, volunteer time off, and parental leave
• In‑office lunch, snacks, and activities for hybrid employees

Working Conditions

Hybrid schedule – required in‑office work 3 days per week (Mondays, Wednesdays, and Thursdays).

Equal Opportunity Employer

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. Turo will consider qualified applicants with criminal histories in accordance with the SanFrancisco Fair Chance Ordinance, as applicable. We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying or accommodation during the recruiting process, submit a request to People Operations by emailing [e-mail].