Group Product Director, Strategic Customer Solutions

Johnson & Johnson MedTech; Horsham (PA); Hybrid; USD 150,000 - 259,000; Full time

Benefits offered by this job

Long-term incentive program

Hybrid work model

Generous time off benefits

Job summary

Johnson & Johnson Innovative Medicine is recruiting for a Group Product Director, Strategic Customer Solutions, based in Titusville, NJ or Horsham, PA. You will lead the Strategic Customer Solutions team within Trade and Marketing Solutions, shaping vision, strategy and execution for customer readiness across sites of care.

This senior role partners with Brand Marketing, Market Access, and Account Management to drive adoption, improve patient access, and deliver innovative healthcare solutions

Qualifications

• BA/BS required and MBA preferred.
• Minimum 10 years’ business experience with 8+ years in marketing leadership.
• Healthcare/pharma/healthcare ecosystem expertise required.
• Proven ability to translate customer insights into scalable solutions.
• Experience leading cross-functional teams in matrix environments.

Responsibilities

• Define and execute the Strategic Customer Solutions vision and operating model.
• Lead three pillars: Customer Operational Readiness, Enterprise Solutions, Digital Health.
• Partner with Brand Marketing, Market Access, and Account Management to inform launch plans.
• Drive innovation by identifying customer needs and healthcare delivery trends.
• Lead, develop, and manage a high-performing team with a culture of collaboration.

Skills

Strategic leadership

Cross-functional leadership

Executive communication

Data-driven decision making

Digital health

Stakeholder management

Education

MBA preferred

Job description

Job Category

People Leader

Job Function

Marketing

Job Sub Function

Multi-Family Marketing

Job Category

People Leader

All Job Posting Locations

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description

Johnson & Johnson Innovative Medicine is recruiting for a Group Product Director, Strategic Customer Solutions located in Titusville, NJ or Horsham, PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Responsibilities

The Group Product Director, Strategic Customer Solutions (SCS) is responsible for leading the Strategic Customer Solutions team as part of Trade and Marketing Solutions (TMS), within Strategic Customer Group (SCG). This leader sets the vision, strategy, and execution framework for identifying customer operational barriers and developing innovative solutions that accelerate adoption of Johnson & Johnson Innovative Medicine therapies across sites of care, integrated delivery networks (IDNs), health systems, specialty networks, and payer customers.

The role leads a team focused on three strategic pillars:

• Customer Operational Readiness Solutions
• Enterprise Customer Solutions
• Digital Health Solutions

Together, these capabilities generate actionable market and customer insights, develop scalable operational solutions, and enable connected care delivery models that improve customer readiness, accelerate therapy adoption, and support patient access from clinical development through launch and lifecycle management.

The Group Product Director serves as a strategic thought partner to Brand Marketing, Market Access, Account Management, Medical Affairs, Global Launch Teams, Health IT, PECS, and SCG leadership to ensure customer operational readiness is embedded into launch planning, access strategies, and long-term growth objectives.

Strategic Leadership & Business Planning

• Define and execute the Strategic Customer Solutions vision, priorities, and operating model aligned to SCG and TMS strategic objectives.
• Develop and maintain customer operational readiness strategies across the enterprise that identify operational barriers to adoption and recommend solutions that improve customer activation, productivity, and long-term utilization.
• Shape enterprise-wide approaches for assessing customer readiness across pre-launch, launch, and post-launch periods.
• Partner with brand, market access, and account management leaders to ensure operational readiness insights inform launch readiness, customer engagement, reimbursement planning, and access strategies.
• Drive innovation by identifying emerging customer needs, healthcare delivery trends, and operational challenges that create opportunities for new solutions and capabilities.

Cross Functional Leadership & Influence

• Lead complex cross-functional initiatives involving Market Access, Brand Marketing, Medical Affairs, Health IT, Patient Support, Account Management, Value & Evidence, Global Commercial Strategy, Operations, Legal, Compliance, and external stakeholders.
• Serve as the primary SCS representative in launch readiness planning, customer operational readiness strategy development, and strategic account initiatives.
• Influence senior leaders through data-driven recommendations, business cases, and insight generation.
• Drive organizational alignment around customer experience, operational readiness gaps, and solution prioritization.

People Leadership

Lead and develop a high-performing team responsible for Customer Operational Readiness Solutions, Enterprise Customer Solutions, and Digital Health Solutions. The role includes direct people management while fostering a culture of innovation, accountability, collaboration, and continuous improvement.

The position is located in Titusville, NJ and requires up to 20% travel, predominantly US. At J&J, we work flexibly with 3 days in-office with 2 days remote work.

Requirements

• BA/BS required and an MBA preferred.
• Minimum 10 years’ business experience (e.g., Sales, Marketing, Management, etc.) of which at least 8 years of demonstrated marketing experience and proven performance is required.
• Significant healthcare, pharmaceutical, biotech, consulting, health system, market access, provider operations, or commercial leadership experience required.
• Demonstrated success developing and implementing customer-focused strategies, operational readiness programs, or healthcare innovation initiatives.
• Experience leading complex cross-functional teams in matrix environments.
• Strong understanding of provider, payer, health system, and care delivery ecosystems.
• Demonstrated ability to translate customer insights into scalable business solutions and measurable outcomes.
• Experience leading innovation, digital health, healthcare technology partnerships, or enterprise customer initiatives preferred.
• Proven people leadership experience with direct management responsibility.
• Excellent executive communication, strategic thinking, stakeholder management, and influence skills.
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

Preferred Skills

Brand Positioning Strategy, Collaborative Selling, Commercial Awareness, Content Marketing, Cross-Functional Collaboration, Customer Intelligence, Data Analysis, Developing Others, Digital Marketing Platforms, Execution Focus, Financial Analysis, Financial Competence, Inclusive Leadership, Industry Analysis, Innovation, Leadership, Operations Management, Performance Measurement, Sales Promotions, Succession Planning

The anticipated base pay range for this position is :

$150,000.00 - $258,750.00

Additional Description For Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Benefits

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation -120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
• Holiday pay, including Floating Holidays -13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave - 80 hours in a 52-week rolling period10 days
• Volunteer Leave - 32 hours per calendar year
• Military Spouse Time-Off - 80 hours per calendar year

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits