Group Patient Care Director- North Atlantic

Pet Services of Washington, P.S.; United States; Remote; USD 85,000 - 127,000; Full time

Benefits offered by this job

Medical, dental, vision

Job summary

VCA Animal Hospitals is seeking a Group Patient Care Director to lead credentialed veterinary technicians and assistants across multiple hospitals. You will champion patient care excellence, mentor teams, and collaborate with Group Medical Directors to improve outcomes and associate retention.

The role emphasizes education, safety, and the advancement of veterinary medicine, with remote-based support across the North Atlantic region and substantial travel.

Qualifications

• Credentialed veterinary technician license active in good standing (AVMA-accredited program).
• Minimum 6 years of credentialed veterinary technician or veterinary nursing experience.
• Minimum 3 years of supervisory or leadership experience.
• Experience with adult learning, presenting, or public speaking.

Responsibilities

• Lead, mentor, and develop Patient Care Associates across multiple hospitals.
• Ensure delivery of high-quality medicine and patient safety.
• Collaborate with Group Medical Directors and Field Operators to drive hospital performance.
• Travel up to 75% to VCA hospitals and support offices.

Skills

Leadership

Communication

Mentoring

EMR Proficiency

MS Office

Teamwork

Education

Associate or Bachelor's degree

Tools

EMR Systems

MS Office

Job description

Are you an experienced veterinary leader ready to make a broader impact? VCA Animal Hospitals is seeking a dynamic Group Patient Care Director (GPCD) to join our field leadership team. In this pivotal role, you will lead and mentor our credentialed veterinary technician and assistant teams across multiple hospitals.

As a champion for patient care excellence, you will ensure the consistent delivery of high-quality medicine, enhance patient safety, and elevate the client experience. Collaborating closely with Group Medical Directors and Field Operators, you will directly influence patient outcomes, improve associate retention, and drive hospital performance. This is your opportunity to develop top talent, optimize clinical workflows, and advance the field of veterinary medicine.

Key Responsibilities:

Quality Medicine & Patient Safety:

• Implement and uphold current medical standards and best practices in patient care.
• Educate and mentor hospital teams on advanced medical practices, client communication, and safety protocols.
• Review medical records and hospital processes to ensure excellence in case management and ethical standards.
• Evaluate and advise on medical equipment needs and strategy.

Field Leadership:

• Foster an inclusive, collaborative, and psychologically safe environment for all associates.
• Serve as a key leader representing the needs and perspectives of Patient Care Associates in group-level discussions.
• Partner with field leadership to drive key initiatives, manage resources, and support the seamless integration of new hospitals.
• Support the hiring, onboarding, and retention of top-tier veterinary technicians and assistants.

Associate Development:

• Act as a dedicated mentor and role model, demonstrating professionalism and a commitment to quality care.
• Develop and support training programs that empower Patient Care Associates to reach their full potential.
• Promote Veterinary Technology as a rewarding career path and VCA as an ideal workplace for growth.

Qualifications:

Education:

• Associate or Bachelor's degree

Experience:

• Minimum of 6 years of experience as a credentialed veterinary technician or in veterinary nursing.
• Minimum of 3 years of supervisory or leadership experience.
• Experience with adult learning, presenting, or public speaking is required.

Licensure:

• Must be a graduate of an AVMA-accredited veterinary technology program with an active license in good standing.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Proven ability to mentor and develop talent.
• Proficiency with electronic medical records (EMR) and Microsoft Office.
• Excellent problem-solving and organizational abilities.
• A collaborative mindset with a proven ability to work effectively in a team-based environment.

Travel: This position requires travel up to 75% of the time to various VCA hospitals and support offices.

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. The US base salary range for this full-time position is $84,941.00- $127,411.00. Our salary ranges are determined by role, level, and location.

Note : The ideal candidate will be based remote MA to effectively support our hospital network across the region North Atlantic.

Benefits:

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.