Group Operations Leader

Rancho Health; Temecula (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Wellness coverage

Life and disability options

FSAs (flexible spending accounts)

401(k) match

Employee referral bonuses

Paid holidays

Employee Assistance Program

Job summary

Rancho Family Medical Group seeks a Group Operations Leader to drive operational performance for a 14-clinic network serving about 60 providers. You will oversee clinic operations, establish standards, and maintain P&L accountability while guiding new launches and initiatives.

You will partner with the CMO, medical directors, and corporate teams to optimize financial and clinical outcomes, staff development, and patient access.

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, or related field.
• 7+ years of healthcare operations leadership experience.
• Multi-site clinic management experience.
• Experience managing clinic P&L performance.
• Proven ability to lead operational improvement initiatives.
• Strong leadership and team development experience.
• Experience in value-based care environments preferred.

Responsibilities

• Directly lead Operations Managers and oversee the performance of Office Managers and clinic staff.
• Establish operational standards and ensure consistent execution across all clinic locations.
• Maintain full operational P&L accountability for assigned clinic operations.
• Monitor financial performance including revenue, visit volumes, provider productivity, and value-based performance.
• Identify operational opportunities to improve financial performance while maintaining quality of care.
• Partner with finance leadership on budgeting, forecasting, and performance reviews.
• Own the performance management framework for clinics, including KPIs and scorecards.
• Present clinic performance updates and improvement plans to executive leadership.
• Support clinic performance through collaboration with CMO, Medical Directors, and provider leadership.
• Lead initiatives to improve provider experience, clinical workflow, and productivity.
• Facilitate communication between operational teams and clinical leadership.

Skills

Healthcare operations

Multi-site management

P&L management

Value-based care

Leadership development

Cross-functional collaboration

Strategic execution

Change management

Communication skills

Education

Bachelor’s degree in healthcare administration

Job description

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

The Group Operations Leader is responsible for the operational performance, financial outcomes, and leadership development across the clinic network of Rancho Family Medical Group. This role provides strategic and operational oversight for a portfolio of 14 primary care clinics supporting approximately 60 primary care providers, ensuring the delivery of high-quality, patient-centered care while achieving operational, financial, and value-based care objectives.

The Group Operations Leader reports to the Vice President of Operations and serves as the senior operational leader for clinic performance. The role oversees Operations Managers and Office Managers and works in a highly matrixed partnership with the Chief Medical Officer, medical directors, medical management teams, and corporate departments.

This position carries P&L accountability for clinic operations, responsibility for performance improvement, and leadership of new clinic launches and operational initiatives.

Essential Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Directly lead Operations Managers and oversee the performance of Office Managers and clinic staff.
• Establish operational standards and ensure consistent execution across all clinic locations.
• Maintain full operational P&L accountability for assigned clinic operations.
• Monitor financial performance including:
• Revenue and visit volumes
• Provider productivity
• Value-based performance
• Expense management
• Identify operational opportunities to improve financial performance while maintaining quality of care.
• Partner with finance leadership on budgeting, forecasting, and performance reviews.
• Own the performance management framework for clinics, including operational KPIs and scorecards.
• Monitor and improve performance metrics such as:
• Provider productivity
• Quality metrics
• Implement process improvements to enhance operational effectiveness.
• Present clinic performance updates and improvement plans to executive leadership.
• Partner closely with the Chief Medical Officer, Medical Directors, and provider leadership to support clinic performance.
• Ensure strong operational support for physicians and advanced practice providers.
• Lead initiatives that improve provider experience, clinical workflow, and productivity.
• Facilitate communication between operational teams and clinical leadership.

Required education and experience

The requirements listed below are representative of the knowledge, skills, and/or ability required.

• Bachelor’s degree in healthcare administration, Business Administration, or related field.

Minimum Experience Required

• 7+years of healthcare operations leadership experience.
• Multi-site clinic management experience.
• Experience managing clinic P&L performance.
• Proven ability to lead operational improvement initiatives.
• Strong leadership and team development experience.
• Experience in value-based care environments (Medicare Advantage, ACO, risk-based contracts) preferred.
• Experience managing large physician networks or MSO-supported practices preferred.

Minimum Knowledge and Skills Required

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in afar-paced environment.
• Operational leadership
• Financial and analytical acumen
• Strategic execution
• Change management
• Cross-functional collaboration

Success Metrics

Performance in this role will be evaluated based on:

• Clinic financial performance
• Provider productivity and engagement
• Patient access and experience
• Operational efficiency
• Quality and value-based care performance
• Leadership development within clinic management teams

Benefits at a Glance:

We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being.

Work Authorization

Must be authorized to work in the United States.