Group Leader - Customer Service

Schaeffler; Danbury (CT); On-site; USD 96,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Professional development via Schaeffl​

Job summary

Schaeffler Technologies AG & Co. KG in Danbury, CT is seeking a Customer Services professional to ensure order fulfillment and optimize processes for assigned customers. You will establish response times, resolve issues, and monitor satisfaction metrics while planning resources to keep service levels high.

The role requires strong communication, data analysis, and the ability to work with SAP, Outlook and Excel. Export control compliance and US work authorization are mandatory.

Qualifications

• Associate's degree or equivalent relevant customer service experience.
• Proficiency with SAP, Outlook and Excel.
• Excellent communication skills, verbal and written.
• Ability to prioritize and multitask in a fast-paced environment.
• Export Control compliance: US Person required; work authorization without sponsorship.

Responsibilities

• Ensure appropriate order fulfillment to maintain high standards for an assigned customer group or products.
• Establish and optimize Customer Services standards, response times, and satisfaction metrics.
• Plan and prioritize resources and capacity in the team.
• Address supply chain issues during order processing to minimize impact on service quality.
• Identify optimization areas and report to management.
• Implement operational measures to enhance service delivery and efficiency.

Skills

Communication skills

Time management

Multitasking

Prioritization

Data analysis

Education

Associate's degree or equivalent

Tools

SAP

Outlook

Excel

Job description

• Ensure appropriate order fulfillment processes to maintain high standards and address supply chain issues efficiently, for an assigned customer group or an assigned group of products.
• Establish and optimize standards and processes for Customer Services, including response times, issue resolution protocols, and customer satisfaction metrics.
• Plan and prioritize resources and capacity in team, ensuring optimal allocation of staff and tools.
• Ensure that any supply chain problems arising during the order processing phase (e.g. delays) can be solved timely for the customers, minimizing impact on service quality and delivery commitments.
• Identify optimization areas of supply chain and report to accountable management.
• Implement operational measures to enhance service delivery and efficiency.

Your Qualifications

Required:

• Associate's degree or equivalent relevant customer service experience
• Working knowledge of office technology:
  • Computer applications (SAP, Outlook, Excel, etc.)
  • Phone etiquette
• Excellent communication skills, both verbal and written
• Time management skills and multi-tasking for working in a fast-paced environment
• Ability to prioritize in a fast-paced environment
• Read reports and ability to use the data in reports for analysis
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee
• Applicants must be authorized to work in the US without employment VISA or other sponsorship

Preferred:

• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment
• Previous experience in leadership position

Base Salary Range: $96,000 - $130,000 Annually

Compensation is determined based on the position’s scope and level. Individual offers are established through the interview and selection process and consider several factors unique to each candidate, including job-related skills, education, relevant experience, certifications, demonstrated abilities, and internal pay equity.

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and developmentprograms.Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.