Group Insurance Service Specialist - Remote

Mutual of Omaha; Omaha (NE); Remote; Full time

Job summary

An established industry player is seeking a Group Insurance Service Specialist to join their remote team. This role involves investigating and resolving inquiries from policyholders and brokers, ensuring a smooth enrollment and billing process. The ideal candidate will have a strong knowledge of group insurance products, excellent organizational and analytical skills, and a passion for delivering outstanding customer service. With competitive pay and a supportive work environment, this opportunity offers room for professional growth while promoting a culture of diversity and inclusion. If you thrive in a dynamic setting and are ready to make a difference, this position is perfect for you.

Benefits

Competitive hourly wage

Remote work opportunity

Up to 15 days of vacation per year

9 paid holidays

Sick leave provided through personal time

Qualifications

• Strong background in contract language is valuable.
• Bachelor's degree is preferred.

Responsibilities

• Investigate and resolve inquiries from policyholders and brokers.
• Train policyholders on billing and enrollment procedures.
• Develop relationships with internal and external partners.

Skills

Knowledge of group insurance products

Attention to detail

Organizational skills

Analytical skills

Ability to multitask

Customer service recovery

Education

Bachelor's degree

Job description

Group Insurance Service Specialist - Remote

Pay Competitive

Employment type: Full-Time

Job Description

Req#: 502324

Advantages of Applying to this Job and Being Part of the Employer:

1. Competitive hourly wage ranging from $18.75 to $27.30, with the opportunity for an annual bonus
2. Remote work opportunity
3. Up to 15 days of vacation per year for full-time associates working 40 hours a week
4. 9 paid holidays in 2023 for full-time associates
5. Sick leave provided through personal time, with up to 56 hours available in 2023 for full-time associates

Responsibilities:

1. Investigate, analyze, and resolve inquiries from policyholders, brokers, and group office personnel regarding implementation, enrollment, and billing
2. Review and analyze submitted data, contacting policyholders and brokers when necessary to obtain missing information or clarify questions
3. Train and provide explanations to policyholders and brokers on billings, enrollments, procedures, and other business processing
4. Provide excellent service recovery, turning complaint/error situations into opportunities for a positive customer experience
5. Develop and maintain effective working relationships with internal and external business partners

Requirements:

1. Knowledge of group insurance products
2. Attention to detail and ability to make sound, justified decisions
3. Organizational and analytical skills
4. Ability to multitask effectively, work under pressure, meet deadlines, and adapt to changing customer needs
5. Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously

Valuable Experience:

1. Strong background in contract language
2. Bachelor's degree

Additional Information:

For inquiries about the position or application process, contact the HR Helpline at 1-800-365-1405.

About the company

Mutual of Omaha is a Fortune 500 mutual insurance and financial services company based in Omaha, Nebraska.