Group Fitness Coordinator

Fitness Ventures (Crunch Fitness); Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Fitness Ventures LLC, operating as Crunch Fitness, seeks a Group Fitness Coordinator to lead all GF activities, including class and instructor scheduling, staffing, and program development. You will promote a welcoming environment, coordinate payroll, and ensure high-quality service and clean facilities for members.

Your role drives club targets by motivating teams, enforcing policies, and coordinating programming across GF and SGT, while supporting brand integrity and member satisfaction.

Qualifications

• Experience leading group fitness programs and staff
• Strong communication and problem-solving abilities
• Ability to manage schedules, payroll, and club operations

Responsibilities

• Respond to member issues and resolve complaints
• Recruit, staff and develop GF and SGT instructors
• Communicate GF/SGT programming to instructors
• Distribute and maintain club schedules for GF and SGT
• Ensure classes are covered and payroll submitted on schedule
• Promote cleanliness and safety in Group Fitness areas
• Supervise group fitness marketing and promotions
• Cross-promote personal and group training programs

Skills

Team leadership

Staff recruitment

Schedule coordination

Payroll processing

Customer service

Marketing coordination

Education

High school diploma or equivalent

Job description

The Group Fitness Coordinator (GFC) is the club leader for all Group Fitness activities including but not limited to class schedules, instructor schedules, and training. The GFC will promote diversity and acceptance and create a warm welcoming environment for members while ensuring our members receive the highest quality of service and clean facilities. He or she will exhibit an ability to achieve the targets for the club as outlined in the operational plan by motivating, leading, supervising and coordinating the activities of team members engaged in servicing our member needs. The GFC will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the CRUNCH brand.

Job Summary

Administration and Organizational Responsibilities

• Respond to all member issues concerning the Group Fitness program and resolve member complaints in an expeditious and tactful manner following club procedure and documentation
• Serves as the main contact for the location concerning all GF and SGT programming
• Recruits, staffs and develops the instructor team for both GF and SGT
• Communicates club level GF and SGT programming to all instructors
• Distribute, supply and maintain club schedules for both GF and SGT
• Ensure all classes are covered and facilitate sub procedures/system.
• Illustrate an ability to make decisions.
• Recruit and interview and hire talented team members
• Evaluates class participation in all formats and reports data to club management
• Teaches actively on both the GF and SGT schedule
• Submit payroll information in accordance with the payroll schedule
• Facilitate the implementation of new programming
• Cross promotes personal training and group training to ensure the success of both programs
• Supervise all group fitness marketing and ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Participate in the distribution of social media marketing
• Ensure the Group Fitness/Ride and HIIT areas are clean and organized

Personnel Management

• Demonstrate the ability to lead, motivate, and manage team.
• Emphasize importance of staff involvement in the community and neighborhood businesses and recruit new local businesses into the Member Perks.
• Support personnel related problems or difficulties by following club procedure and documentation.

Operational Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the Group Fitness Room and Small Group Area meets high standards for cleanliness, maintenance, safety, and security.
• Conduct inspection of the areas that you are responsible for by utilizing the Walk CRUNCH daily checklist.
• Ensure visible maintenance items are repaired promptly, proper signage is posted
• Build a Culture of Cleanliness by reinforce to staff the cleanliness is everyone\'s responsibility, not just the maintenance staff.
• Ensure proper inventory of equipment that is needed for class
• Assist in the processing/submission and approval of payroll.

Employment Eligibility

• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant\'s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.