Group Facilitator

The Delores Project; Denver (CO); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

13 paid holidays

Birthday pay

Medical/dental/vision/ life/ mental健康

Flex-spending account

RTD Ecopass

Simple IRA/Roth IRA with 3% employer

$150 signing bonus

Job summary

The Delores Project seeks a Group Facilitator to design and lead engaging programming for shelter guests, residents, and aftercare clients. You will create opportunities for connection, skill-building, and wellbeing within a trauma-informed, harm-reduction framework.

You will collaborate with the Behavioral Health and Wellness team, focusing on group activities, community-building, and crisis support, while ensuring accessibility and inclusivity across diverse participants.

Qualifications

• Experience facilitating groups in shelter or housing settings.
• Strong crisis intervention communication skills.
• Ability to work trauma-informed and harm-reduction oriented.

Responsibilities

• Develop, coordinate, and facilitate groups, workshops, and activities for participants.
• Foster welcoming, inclusive spaces and community engagement.
• Provide trauma-informed crisis intervention and refer to appropriate staff when needed.
• Collaborate with program teams to ensure aligned, supportive programming.

Skills

Group facilitation

Active listening

Crisis intervention

Trauma-informed care

De-escalation

Job description

Description

Title: Group Facilitator

Reports To: Clinical Supervisor

Salary Range: $55k-$59k DOE

Employment Type: Full-Time Salaried-Non-Exempt

About us:

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24-7 shelter for unaccompanied adult women, transgender and nonbinary people, supportive housing for formerly chronically homeless individuals with a disability, and a robust suite of wrap-around services including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing.

At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness and this is one way we differentiate ourselves from many other homeless service providers. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a fully therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values, are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team.

Job Description:

The Group Facilitator is responsible for developing and facilitating engaging, accessible, and meaningful programming for shelter guests, supportive housing residents, and continued care residents. As a member of the Behavioral Health and Wellness team, the Group Facilitator creates opportunities for participants to connect with one another, develop practical skills, explore interests, build confidence, and strengthen support networks and overall wellbeing.

This position has a particular focus on group programming, workshops, classes, and community-building activities that support participants' goals, interests, and growth. Programming may include both hard and soft skills, ranging from practical life skills and employment readiness to communication, relationship-building, self-advocacy, wellness, creative activities, and personal development.

The Group Facilitator works closely with the Clinical Supervisor, Community Engagement Manager, and the Operations and Programs teams to identify participant needs and interests in order to develop programming that is responsive to those needs.

The Group Facilitator also provides trauma-informed crisis intervention and support to shelter guests and supportive housing residents when needs arise during programming or other interactions. The Group Facilitator uses de-escalation, active listening, grounding, harm-reduction, and other appropriate crisis-support strategies; recognizes when additional support is needed; and coordinates with the Clinical Supervisor and other appropriate TDP staff.

The Group Facilitator does not carry an individual client caseload and is not responsible for providing individual case management or counseling. The position instead supports participants primarily through groups, workshops, classes, activities, community engagement, and short-term crisis intervention and support, while connecting individuals to appropriate TDP staff or community resources when needs fall outside the scope of the role.

The Group Facilitator will also support TDP's broader community by assisting with holidays, celebrations, special events, field trips, and other activities that contribute to a welcoming and connected environment.

For employees pursuing clinical licensure, eligible clinical group facilitation hours may be available to count toward required supervised clinical experience, in accordance with applicable licensure requirements and TDP supervision practices.

Core Competencies: Active listening, Non-Judgement, Group Facilitation, Creativity, Conflict resolution & de-escalation, Ability to engage diverse stakeholders, Creates inclusive environments.

TDP Core Competencies: Ethics & integrity of practice, Organization & Time Management, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem solving

Role Responsibilities:

Group Programming and Workshops

• Develop, coordinate, and facilitate groups, workshops, classes, activities, and Peer Alumni Network programming for TDP participants.
• Conduct debriefing sessions as needed.
• Create programming focused on hard and soft skills, life skills, wellness, personal development, employment readiness, communication, self-advocacy, and housing stability.
• Incorporate participant interests, feedback, choice, and diverse learning styles into programming.
• Coordinate with community partners, external facilitators, volunteers, and TDP staff to expand programming opportunities.

Community Building and Engagement

• Create welcoming, inclusive, and accessible spaces that foster connection, mutual support, participation, and community.
• Facilitate activities, outings, celebrations, holidays, and special events that promote wellness, connection, and quality of life.
• Support participant-led activities, mutual support networks, and opportunities that celebrate the diverse identities, cultures, interests, and experiences of TDP’s community.

Crisis Intervention and Support

• Provide trauma-informed crisis intervention and support, including de-escalation, active listening, grounding, and harm-reduction strategies.
• Recognize when participants need additional clinical, medical, emergency, or other professional support and involve appropriate staff or resources.
• Participate in crisis response and safety planning within the scope of the role and according to TDP policies and procedures.
• Communicate relevant concerns to appropriate staff while maintaining confidentiality and professional boundaries.

Collaboration and Support

• Collaborate with the Clinical Supervisor and program teams to ensure programming and participant support reflect TDP’s trauma-informed, strengths-based, harm-reduction, and person-centered approaches.
• Connect participants with appropriate community resources and TDP staff when needs fall outside the scope of the role.
• Work closely with the Community Engagement Manager to help coordinate and support volunteer-led groups and activities.
• Maintain clear boundaries between group facilitation, crisis intervention, case management, and clinical services; this role does not maintain an individual caseload.
• Complete required documentation and participate in supervision, team meetings, training, and other organizational activities.
• Perform other program-related duties as assigned.

Requirements

Preferred Qualifications:

• Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc. depending on role);
• Lived experience relevant to, or shared identities, with those The Delores Project serve including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people;
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization;
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities;
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others;
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention;
• Ability to be non-judgmental of other people’s identities and life choices;
• An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds;
• Ability to positively and professionally represent The Delores Project to a diversity of stakeholders;
• Ability to speak Spanish or American Sign Language fluently not required but a plus;
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently;
• Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary;
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging;
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply);
• Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings

Additional Preferred Qualifications for direct-service staff:

• Understanding of client-centered, strengths-based, trauma-informed, and housing-first models of service and care;
• Work or educational background in human service, social work, and/ or customer service with diverse communities;
• Demonstrated ability to maintain accurate and timely documentation;
• Prior training in harm reduction, mental health first aid, vicarious trauma, crisis management, and conflict resolution;
• Ability to juggle multiple priorities simultaneously;
• Ability to work with and support volunteers;
• Excellent interpersonal skills and ability to positively engage with staff, clients, volunteers and donors in person and on the telephone;

Benefits:

The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings.

Working Conditions:

This position works with and supports a residential environment including walking, standing, sitting, lifting up to 30 pounds, carrying, pushing, pulling, bending, reaching, balancing, stopping, and kneeling. Work also includes manual dexterity for typing and operating a computer, holding, grasping, and turning objects. Work also requires the ability to speak and use normal or aided vision or hearing. Hazards may involve exposure to common household chemicals, loud noises, and exposure to illness and/ or unsanitary hygiene.

Disclaimer:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

The Delores Project is an equal-opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, BIPOC individuals, Hispanic/ Latinx individuals, Indigenous people, LGBTQIA+ candidates, and/ or those with lived experience of homelessness and poverty are strongly encouraged to apply. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

All applications must be submitted by October 6th, 2026