Group Exercise Director

Atlantic Coast Athletic Clubs, LP; Chester (Delaware County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading athletic club is seeking a Group Exercise Program Manager to oversee land and water-based classes and the instructor team. This position requires strong leadership, effective communication, and a customer-focused approach to enhance member participation and ensure operational success. The ideal candidate will have relevant certifications, experience in team management, and a commitment to providing high-quality service to members.

Benefits

Team member benefits

Professional development opportunities

Flexible shifts

Qualifications

• AFAA or ACE Primary Group Ex certification required.
• Experience in leading and supervising teams.
• Must be at least 18 years old.

Responsibilities

• Oversee acac’s Group Exercise Program and instructor team.
• Develop staffing plans and monitor team productivity.
• Support member issues and ensure a high level of service.

Skills

Leadership

Communication

Problem Solving

Customer Service

Organization

Education

High School diploma

College Degree (preferred)

Tools

Computer skills

Job description

Description

FLSA Classification: Exempt

Reports to: General Manager

Job Description

Summary/objective

Responsible for overseeing acac’s Group Exercise Program (includes land & water based classes, special events and programs) and the instructor team.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide strong leadership with excellent communication skills and problem solving abilities
• Responsible for the hiring and training of team members
• Develop an adequate staffing plan and team schedule
• Monitor team member productivity, provide constructive feedback and coaching
• Create and foster a team culture which is centered on achieving goals with high level of customer service
• Conduct periodic and annual team performance evaluations
• Keep team and members informed of events and activities and encourage participation
• Support and handle member issues; make decisions in consideration of the club’s policies and procedures
• Create and support special events to promote department and club
• Develop and implement programs that will increase member participation
• Maintain regularly scheduled hours on department schedule
• Create a well-balanced seasonal program of class offerings that serve the needs of the club and members, utilizing attendance data to determine success, member feedback and suggestions, while recognizing current industry trends
• Ensure classes are properly covered and instructors present in emergency situations
• Oversee attendance tracking and review reporting of weekly, monthly and yearly averages
• Ensure studios and equipment are in safe, working, and clean condition
• Purchase and maintain supplies necessary for successful operation
• Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
• Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors

Requirements

Physical demands

• Must be able to successfully demonstrate proper exercise techniques and use of equipment
• Must be able to actively participate in classes
• Must be in excellent physical condition to teach classes
• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• Current AFAA or ACE Primary Group Ex certification and 1 original specialty cert (Les Mills, Zumba, AEA, CPT…)
• College Degree preferred, High School diploma required
• Prior experience with leading and supervising teams
• Prior experience with setting and working within financial budgets preferred
• Superior customer service skills
• Must have excellent communication skills to work positively with different populations
• Must be extremely organized and prepared to teach classes
• Must enjoy training, motivating and communicating with people
• Proficient computer skills
• Must be at least 18 years old

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Day
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.