Group Director, Top Client Development - Southeast

Chanel, Inc.; Myrtle Beach (SC); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Wellbeing resources

Parental leave and family benefits

Generous paid time off

401K and financial incentives

Comprehensive health coverage

Job summary

Chanel, Inc. in Miami, FL seeks a Director, VIC & Client Development Strategy to lead top-client engagement across the Southeast. The role requires in-boutique collaboration with Client Development Managers and regional teams to tailor luxury client experiences.

Based in Miami with up to 50% travel, you will drive market-specific initiatives, shape strategy, and partner with home office to align with US objectives.

Qualifications

• 10+ years of luxury retail, client development, or strategic leadership.
• Strong knowledge of the Southeast luxury market (Florida, Texas, Georgia).
• Proven ability to lead teams and manage high-impact projects.
• Advanced analytical skills with KPIs and data storytelling.
• Experience partnering with department stores and boutique-client relationships.

Responsibilities

• Lead VIC client activity and engagement strategies across the Southeast.
• Advocate for boutique needs in Florida, Texas, and Georgia.
• Spend significant time in-boutique with Client Development Managers.
• Align local activities with the US market strategy; provide leadership insights.
• Lead cross-market collaboration for client events and experiences.

Skills

Leadership

Client development

Excel

PowerPoint

Strategic planning

Relationship building

Education

Bachelor’s degree

Job description

Group Director, Top Client Development- Southeast At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

Are you ready to shape the future of Chanel’s top client experience across the Southeast? CHANEL is seeking a Director, VIC & Client Development Strategy to lead, innovate, and elevate our client engagement programs across all boutiques and key markets in the Southeast, including Florida, Texas, and Georgia. Based in Miami, Florida, you will spend significant time in-boutique, partnering with boutique teams and Client Development Managers to service and support our Top Clients. As a strategic leader, you will drive and align local initiatives with the broader market vision, working closely with both regional teams and the home office.

Your mission:

to turn market insights and client relationships into high-impact, tailored strategies that set the standard for luxury service.

What impact you can create at CHANEL

• Spearhead the assessment of opportunities and risks related to VIC client activity and engagement across the Southeast, developing creative, market-specific strategies and solutions.
• Serve as the primary advocate for boutique needs and client development initiatives in Florida, Texas, and Georgia, ensuring the unique characteristics of each market inform your approach.
• Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with Top Clients, ensuring an exceptional, personalized luxury experience.
• Champion the alignment of local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership.
• Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies, both domestically and internationally.
• Foster a culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners.

What you will bring to the team

• 10+ years of progressive experience in luxury retail, client development, or a related strategic leadership role, with a proven track record of driving client engagement and business growth at the boutique and market level.
• Deep familiarity with the Southeast luxury landscape—including established relationships and cultural fluency across Florida, Texas, and Georgia, and neighboring areas.
• Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution.
• Advanced analytical skills (Excel, PowerPoint), with experience translating KPIs and data into compelling narratives and strategic proposals.
• Experience partnering with department store environments and a nuanced understanding of the boutique-client relationship.
• A collaborative approach, with the ability to connect the dots across markets, teams, and organizational levels.

Position Logistics

• Location: Based in Miami, Florida, with frequent travel (up to 50%) to boutiques and key markets including Texas and Georgia.
• Education: Bachelor’s degree required; advanced degree a plus.
• Experience: Minimum 10 years in client development, luxury retail, or related fields.
• Availability: Some evening and weekend availability required for client events and boutique support.
• Visa Sponsorship: Not available at this time.

What skills will you learn? What experiences might you have?

Opportunity to shape and implement market-wide strategies, influencing the future of client development at CHANEL. Deepen your expertise in luxury clienteling through hands-on partnership with both boutique teams and top clients. Gain visibility and build relationships across all levels of the organization—including direct collaboration with senior US and global leadership. Lead, mentor, and inspire teams while cultivating your own leadership growth in a dynamic, high-impact environment. Broaden your experience in cross-market collaboration, strategic planning, and execution of world-class client events.

Compensation

The anticipated base salary range for this position is $130,000 through $140,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing Wellbeing Days and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

Career and Leadership Development

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. *Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.

Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.