Group Director, Top Client Development - Northeast

Chanel, Inc.; New York (NY); On-site; USD 138,000 - 173,000; Full time

Benefits offered by this job

Wellbeing resources

Paid time off

Healthcare coverage

401(k) plan

Job summary

Chanel, Inc. based in New York, NY, is seeking a Group Director, Top Client Development- Northeast to lead VIC client activity and engagement across NY, Boston, Chicago and DC, with frequent in-boutique collaboration and travel.

You will align local initiatives with US market strategy and mentor boutique teams to elevate top-client experiences. This senior role requires 10+ years in luxury retail or client development, strong leadership, and analytics skills.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 10+ years in luxury retail, client development, or related strategic leadership.
• Strong leadership, cross-functional collaboration, and analytics skills.

Responsibilities

• Lead VIC client activity and engagement strategy across Northeast markets.
• Partner with boutique teams and Client Development Managers to service Top Clients.
• Align local initiatives with the US market strategy and senior leadership insights.
• Drive cross-market collaboration for events and experiences.

Skills

Luxury retail

Client development

Strategic leadership

Data analysis

Education

Bachelor's degree

Advanced degree a plus

Tools

Excel

PowerPoint

Job description

Group Director, Top Client Development- Northeast

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

Are you ready to shape the future of Chanel’s top client experience across the Northeast. CHANEL is seeking a Director, VIC & client Development Strategy to lead, innovate, and elevate our client engagement programs across all boutiques and key markets in the Northeast, including NY, Boston, Chicago and DC, you will spend significant time in-boutique, partnering with boutique teams and Client Development Managers to service and support our Top Clients. As a strategic leader, you will drive and align local initiatives with the broader market vision, working closely with both regional teams and the home office. Your mission: to turn market insights and client relationships into high-impact, tailored strategies that set the standard for luxury service.

What impact you can create at CHANEL

Spearhead the assessment of opportunities and risks related to VIC client activity and engagement across the Northeast, developing creative, market-specific strategies and solutions. Serve as the primary advocate for boutique needs and client development initiatives in NY, Boston, Chicago and DC, ensuring the unique characteristics of each market inform your approach. Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with Top Clients, ensuring an exceptional, personalized luxury experience. Champion the alignment of local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership. Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies, both domestically and internationally. Foster a culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners.

You are energised by

Building and strengthening long-term relationships with top-tier clients, boutique leaders, and Client Development Managers across diverse markets. Navigating complexity and transformation in a fast-paced, collaborative environment, with a passion for both high-level strategy and hands‑on execution. Innovating and taking initiative—translating insights into actionable plans, driving change, and inspiring teams to exceed expectations. Balancing data-driven decision making with a refined understanding of luxury client service. Leading with empathy, discretion, and a growth mindset, and serving as a role model for CHANEL’s values.

What you will bring to the team

10+ years of progressive experience in luxury retail, client development, or a related strategic leadership role, with a proven track record of driving client engagement and business growth at the boutique and market level. Deep familiarity with the Northeast luxury landscape—including established relationships and cultural fluency across NY, Boston, Chicago and DC, and neighboring areas. Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution. Advanced analytical skills (Excel, PowerPoint), with experience translating KPIs and data into compelling narratives and strategic proposals. Experience partnering with department store environments and a nuanced understanding of the boutique‑client relationship. A collaborative approach, with the ability to connect the dots across markets, teams, and organizational levels.

Position Logistics

Location: Based in Saks NY, with frequent travel (up to 50%) to boutiques and key markets including travel to Boston, Chicago, DC.

Education: Bachelor’s degree required; advanced degree a plus.

Experience: Minimum 10 years in client development, luxury retail, or related fields.

Availability: Some evening and weekend availability required for client events and boutique support.

Visa Sponsorship: Not available at this time.

Compensation: The anticipated base salary range for this position is $138,000 through $173,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks

Wellbeing resources include dedicated paid time off for Wellbeing Days in Retail and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking *Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Additional Information

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. Fondation Chanel: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. For more information, please navigate to the Fondation Chanel website here Career and Leadership Development: We have dedicated in‑house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Company Information

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high‑end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.