Group Director, Consumer Services

OpenKrill; United States; Remote; USD 180,000 - 230,000; Full time

Job summary

Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help brands grow by combining strategy and enterprise intelligence to drive measurable outcomes.

Omega, our AI operating system, surfaces opportunities quickly while human judgment remains central to how we work. As Group Director, Consumer Services you lead senior client relationships and expansion revenue for lead-generation-driven verticals.

Responsibilities

• Own net revenue retention and expansion for the division
• Direct executive relationships with top accounts
• Maintain a weekly retention forecast
• Track key metrics like cost-per-lead and lead-to-sale conversion
• Lead quarterly plans for priority accounts
• Build value-based business cases for expansion
• Collaborate with Sales to sharpen positioning and collateral
• Coach direct reports to operate as AI-Native Growth Directors
• Lead training on AI tools and processes
• Oversee division P&L and staffing plans

Job description

Who We Are:

Power Digital is an AI-Native Growth Firm built at the intersection of world-class talent and proprietary technology. We help leading and emerging brands grow by combining deep vertical expertise, strategic thinking, and enterprise intelligence to drive measurable business outcomes.

For more than a decade, we have built our business around one belief: the best technology makes great people better. Our teams of strategists, creatives, analysts, and technologists use Omega, our AI operating system, to surface opportunities faster, investigate what is driving performance, and execute approved work with greater speed and precision. Behind Omega is Iris, our proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people to think, create, solve harder problems, and make better decisions. Human judgment, creativity, and accountability remain central to how we work.

As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. We partner closely with our clients as an extension of their teams, working across strategy, execution, and measurement to identify what is truly blocking growth and determine what to do next. Our culture is built on people who are curious, ambitious, accountable, and committed to delivering meaningful results for our clients and for one another.

At Power Digital, we believe the future belongs to teams that combine the best talent with the best technology. We are building that future today.

**We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.

A Day in the Life

The Group Director, Consumer Services is Power Digital's senior client relationship and revenue leader for lead-generation-driven businesses across personal finance, home services, hospitality, and other D2C verticals. Your clients live and die by lead volume, lead quality, and speed-to-lead — cost-per-lead, call and booking conversion, and the marketing-to-sales handoff move faster and get scrutinized harder than in almost any other vertical, and you manage your portfolio the way a fund manager runs a book: you know which accounts compound, which lead flow is at risk of drying up or degrading in quality, and exactly where to spend your time. You are the executive a client calls when a sales team starts complaining about lead quality or a call center falls behind on response time, and the leader an Account Director never wants to let down. The roles you consistently play day-to-day are: portfolio growth owner, talent multiplier, tech forward leader and AI systems thinker.

At Power, retention is the floor, not the job. You are commercially driven first: you personally own executive relationships and expansion revenue for the top of your portfolio, and you hold your team to the same standard. In Consumer Services, that means staying closer to lead quality, speed-to-lead, and the marketing-to-sales handoff than almost any other Group Director role requires — because in this vertical, a drop in lead quality or a slow call response shows up in a client's sales pipeline well before it shows up in a quarterly plan. You coach Account Directors and their teams to operate as AI-Native Growth Directors — faster, sharper, and less buried in manual work than the role has ever required before. You decide which AI tools and workflows the division adopts. Your influence runs beyond Client Experience: you shape your Division's go-to-market position, you're a thought partner to your Managing Director and VP, and you represent Power Digital in market on Consumer Services and lead-gen strategy.

Key Responsibilities:

• Own net revenue retention and expansion MRR for the division; treat expansion as the primary commercial lever of the role and own the division's monthly service expansion target
• Personally own executive relationships across the top 30–40% of the portfolio by MRR — direct relationship, not delegated
• Run monthly, relationship-focused executive check-ins with top-tier accounts and 1x1 check-ins with every priority account
• Maintain an accurate, self-owned retention forecast on a weekly basis — accountable for the accuracy of the division's retention data
• Track vertical-specific marketing signal such as cost-per-lead, lead-to-booked-appointment or lead-to-sale conversion, and speed-to-lead/call response time, since a breakdown in lead quality or responsiveness shows up in a client's sales pipeline before it shows up in a QBR
• Diagnose risk early and install fixes, not just responses; lead or co-lead quarterly plans for the top 10% of the portfolio, weighted toward strategic outcomes over metrics recaps
• Partner with Account Directors to build value-based, consultative business cases — expansion should drive value, not be sold
• Identify and lead common Consumer Services expansion paths, including local and multi-location paid search/local SEO expansion, call tracking and lead-routing optimization, and cross-sell into adjacent lead-gen offers (e.g., financing programs, service plans, membership offers)
• Keep the Salesforce pipeline current and accurate — stages, forecast, and next steps updated weekly
• Serve as the frontline for product and vertical innovation, feeding client signal into Power Circuit
• Build and evolve vertical-relevant reporting frameworks for Consumer Services, including metrics such as cost-per-lead, lead-to-sale conversion rate, and call/booking quality
• Lead or play a key leadership role in final-round pitches for prospective clients where support is needed (e.g. $25k+)
• Bring vertical point of view and executive credibility to new business
• Partner with Sales to sharpen positioning, collateral, and win rate for the division's go-to-market
• Directly manage Account Directors and oversee the Associate Account Director pod that supports them
• Coach every direct report to operate as an AI-Native Growth Director, not a task manager — faster diagnosis, more client-facing time, less manual reporting
• Evaluate the team on Pulse sentiment, health scores, and expansion weekly — not just activity
• Raise the floor on AI adoption — no one on the team operates the old way
• Own hiring, staffing, capacity, and career pathing for the division; facilitate DAPs and career progression conversations
• Practice radical candor; deliver timely, actionable feedback that accelerates careers
• Identify and develop key talent for future Sr. Account Director & Group Director roles
• Lead training on vertical-specific and AI-native tools, processes, and strategies
• Vibe-codes prototypes to automate repeatable tasks, surface better insights, and test hypotheses quickly
• Designs AI workflows for the team — builds the system, not just uses the tools; models AI-forward behavior
• Runs Omega and Iris across the full portfolio and acts on the patterns they surface
• Decides which AI tools and workflows get adopted, when, and how across the division
• Owns division-level AI quality tradeoffs — where AI accelerates output, and where it must never touch client-facing work unreviewed
• Builds and evolves Power Circuit solutions specific to the division with AI-assisted research; runs a monthly audit to confirm adoption
• Collaborates with the innovation team on enhancements and optimizations that better serve the division's clients
• Consulted on the division P&L and accountable for the profitability of the portfolio
• Forecast the four pillars — Churn, Service Expansion, New Business, Efficiency — in partnership with the MD and VP
• Use the P&L and strategic growth bets to build the business case for headcount and investment; drive efficiency through technology, AI, and process improvement
• Own resolution of every escalation in the direct portfolio
• Partner with Data Inte