Group Benefits Client Relationship Executive - Omaha, NE/Kansas City, MO

Mutual of Omaha; Overland Park (KS); Hybrid; USD 82,000 - 110,000; Full time

Job summary

An established industry player is seeking a Group Benefits Client Relationship Executive to enhance customer satisfaction and retention. In this role, you will manage key accounts and broker relationships, ensuring high-quality service and proactive solutions. Your expertise in group benefits and client service will be crucial as you consult on product development and resolve complex issues. This innovative firm offers a hybrid work environment, competitive salary, and a comprehensive benefits package, making it an exciting opportunity for those passionate about client relations and service excellence.

Benefits

401(k) plan with company contribution and match

Work-life balance with vacation and paid holidays

Annual bonus opportunity

Qualifications

• 5+ years of experience in group benefits and account management.
• Proficiency in understanding contracts and plan documents.

Responsibilities

• Manage client and broker relationships to enhance customer satisfaction.
• Consult on product development and service upgrades based on needs.

Skills

Account Management

Client Service

Problem Solving

Communication Skills

Research Skills

Education

5+ years of group benefits/ancillary experience

Valid state license to sell health and life insurance

Job description

As a Group Benefits Client Relationship Executive you’ll provide comprehensive, individualized, and responsive service to assigned key accounts, contributing to the retention of group premium income. You’ll manage the overall customer and broker relationship to maximize customer satisfaction and contribute to retention goals impacting Group Division profitability.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $82,500 - $110,000, plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Manage accounts, including external Broker and client-customer relationships, to ensure the scope and quality of services are met, proactively contributing to key client retention goals.
• Consult with internal partners and external clients/brokers regarding their plan needs by providing direction and suggestions on product development, service upgrades, and enhancement activities based on industry demands.
• Provide quality service by investigating and resolving customer issues, creating customer-specific improvement action plans, and eliminating operating complications that occur in or between third parties or internal departments.
• Participate in the development of marketing and communication materials, programs, and presentations, which improve the marketability of the Group products and services.
• Lead presentations, ongoing client review meetings, online web capabilities demos, and broker meetings as needed, in conjunction with Group Office.

WHAT YOU’LL BRING:

• 5+ years of group benefits/ancillary experience
• Extensive and successful account management & client service experience in the Group Insurance marketplace, and proficiency in comprehending contracts, plan documents, and enrollment documents.
• You provide quality and thorough customer service by investigating key account service complaints and coordinating responses to customer questions and concerns.
• Experience creating individualized action plans and recommendations to improve process flow and customer satisfaction.
• Experienced in researching and resolving complex issues, conceptually thinking beyond existing barriers, methods, and practices and utilizing sound and independent judgment.
• Ability to travel up to 50% and a valid driver's license.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Ability to work at our office located in Omaha, NE or Kansas City, MO, in a hybrid environment.

PREFERRED:

• Valid state license to sell health and life insurance

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at [e-mail]. Please allow at least one week from time of applying if you are checking on the status.