Group Benefits Client Relationship Executive - Dallas, TX

Mutual of Omaha; Town of Texas, Houston (WI, TX); Hybrid; USD 84,000 - 110,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Group Benefits Client Relationship Executive, der umfassenden Service für wichtige Kunden bietet und zur Kundenzufriedenheit beiträgt. In dieser spannenden Rolle verwalten Sie Kundenbeziehungen, beraten bei Produktentwicklungen und verbessern die Marktgängigkeit von Gruppenprodukten. Wenn Sie eine Leidenschaft für Kundenservice und Problemlösung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

401(k) Plan mit Unternehmensbeitrag

Urlaubs- und persönliche Zeit

Bezahlte Feiertage

Qualifications

• 5+ Jahre Erfahrung im Bereich Gruppenleistungen/zusätzliche Dienstleistungen.
• Erfolgreiche Erfahrung im Kontomanagement und Kundenservice im Bereich Gruppenversicherung.

Responsibilities

• Verwalten von Konten und Beziehungen zu externen Brokern und Kunden.
• Beratung interner Partner und externer Kunden/Broker zu Planbedürfnissen.

Skills

Kundenservice

Kontomanagement

Problemlösung

Diversity und Inklusion

Education

Bachelor-Abschluss

Job description

As a Group Benefits Client Relationship Executive,

you'll provide comprehensive, individualized, and responsive service to assigned key accounts, contributing to the retention of group premium income. You'll manage the overall customer and broker relationship to maximize customer satisfaction and support retention goals, impacting Group Division profitability.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $84,500 - $110,000, plus annual bonus opportunity
• 401(k) plan with a 2% company contribution and 6% company match
• Work-life balance with vacation, personal time, and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Manage accounts, including external Broker and client-customer relationships, to ensure service scope and quality are met, proactively contributing to client retention goals.
• Consult with internal partners and external clients/brokers regarding plan needs, providing guidance on product development, service upgrades, and industry-aligned enhancements.
• Provide quality service by investigating and resolving customer issues, creating improvement plans, and eliminating operating obstacles between third parties or internal departments.
• Participate in developing marketing and communication materials, programs, and presentations to enhance the marketability of Group products and services.
• Lead presentations, client review meetings, web demos, and broker meetings as needed, in conjunction with Group Office.

WHAT YOU'LL BRING:

• 5+ years of experience in group benefits/ancillary services
• Successful account management & client service experience in the Group Insurance marketplace, with proficiency in contracts, plan documents, and enrollment documents
• Strong customer service skills, including investigating and addressing key account complaints and responses
• Experience in creating action plans and recommendations to improve processes and satisfaction
• Ability to research and resolve complex issues, think conceptually beyond barriers, and exercise sound judgment
• Willingness to travel up to 50% and possess a valid driver's license
• Commitment to fostering a culture of diversity and inclusion, valuing different ideas and opinions, and listening actively
• Ability to work at our Dallas, TX office in a hybrid environment

PREFERRED:

• Valid state license to sell health and life insurance

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition team at [e-mail]. Please allow at least one week for a response after applying.

Fair Chance Notices

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