Group Benefits Client Advocate (PST Hours)

Sun Life; Kansas City (MO); On-site; USD 59,000 - 88,000; Full time

Job summary

Sun Life U.S. is seeking a dedicated professional to manage intake and resolution of group benefit inquiries.

You will own issues from start to finish, coordinating with back office teams and acting as the primary contact for customers across calls, emails, and video conferences. The role emphasizes rapid issue resolution, lifecycle problem solving, and collaboration with claims, underwriting, and other partners to drive improvements.

Qualifications

• Understanding of group benefit contracts and admin policies.
• Experience in Group Employee Benefits Industry; with FMLA and Paid Statutory Leave experience.
• 5+ years of client-facing experience or equivalent.
• Excellent problem solving skills and high energy and enthusiasm.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate with back-office areas to resolve issues and manage progress.
• Act as the daily point of contact for customer inquiries (calls, emails, etc.).
• Track activities in CRM.
• Fulfill reporting requests from customers.
• Identify and drive continuous improvements.
• Analyze trends and root causes with internal partners to identify improvements.

Skills

Client-facing experience

Problem solving

Verbal & written communication

Fast-paced environment

Active listening

Group benefits knowledge

CRM tracking

Education

Bachelor's degree preferred

Tools

CRM software

Job description

Sun Life U.S. is seeking a dedicated professional to manage intake and resolution of group benefit inquiries.

You will own issues from start to finish, coordinating with back office teams and acting as the primary contact for customers across calls, emails, and video conferences. The role emphasizes rapid issue resolution, lifecycle problem solving, and collaboration with claims, underwriting, and other partners to drive improvements.