Group Account Supervisor

Digitas Health; Philadelphia (Philadelphia County); On-site; USD 97,375 - 139,965; Full time

Job summary

Digitas Health is seeking a Group Account Supervisor to champion brand strategies across multiple accounts. You will lead planning, manage junior staff, and ensure on-time, on-budget delivery while building strong client relationships.

You will oversee budgets, craft tactical plans, and navigate contracts, balancing client needs with agency profitability. The role requires deep therapeutic category knowledge, effective leadership, and a track record of strategic marketing execution.

Qualifications

• Bachelor’s degree required.
• Experience in healthcare communications environment preferred.
• 8+ years experience.

Responsibilities

• Develops tactical plans and forecasts budgets.
• Manages client budgets, hours, expenses and reconciles estimates.
• Flags budget changes when client direction shifts.
• Understands contract implications and budgeting.
• Allocates hours and priorities to keep projects on track.
• Uses financial tools to support account management.
• Contributes to revenue forecasts and brand performance.
• Proactively resolves problems and prevents scope creep.
• Leads and mentors junior staff.
• Communicates client issues clearly to the team.
• Presents data succinctly to clients and stakeholders.
• Maintains strong client relationships and brand champion role.

Skills

Integrity & Trust

Self Development

Education

Bachelor’s degree

Job description

Overview

The Group Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on multiple or large-scale assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships with multiple or mid-level clients. Ensures high quality agency output.

Responsibilities

Agency Operations:

• Drives the process and details, and develops tactical plans. Forecasts budgets.
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
• Raises client awareness as to when changes in client direction affect estimates.
• Thorough knowledge of contract and its implications.
• Sound decision making regarding hours dedicated to jobs, what to prioritize.
• Thorough knowledge of all basic financial tools necessary to account management.
• Contributes to the revenue and forecasts of the brand.
• Troubleshoot: Solution oriented. Knows when things might get off track in agency operations.
• Uses experience and judgment to proactively solve for potential problems before they get too big.
• Ability to solve client issues, independently moderate conflicts and influence management decisions.
• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibits strong leadership internally and externally. Exhibits solid judgment.
• Management: team leader, provides clear and fair direction & feedback to junior account staff.

Knowledge:

• Deep, expert understanding of the therapeutic category, the audience and multiple channels.
• Basic knowledge of at least one other category, and another audience.
• Continuously learning technology.
• Demonstrates and applies extensive and expert knowledge of assigned brands, including relevant clinical data behind promotional messages.
• Successfully serves as point of authority and/or source of advice for therapeutic area. Proactively identifies opportunities based on the market.
• Ensures team adherence to agency process. Identifies issues and leads problem resolution.

Strategy:

Vision:

• Develops communication objectives & strategies (e.g. marketing/brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details.
• Is able to address strategic marketing issues and propose viable solutions.
• Demonstrates and communicates a clear expert POV as marketing partner to clients.

Planning:

• High-level analysis of category, research, and competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development.
• Demonstrates passion for the brand.

Tactics and Execution:

• Develops marketing/brand platform briefs. Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools.
• Creative: Collaborates on creative brief development.
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals.
• Communication: communicates key client issues/initiatives to team accurately and in a timely manner.
• Demonstrates the ability to think creatively and strategically.
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools.
• Client Relationship: Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
• Relationship: Frequent, positive client contact with key clients.
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments.
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly. Presents complex data or messages in clear, succinct, compelling manner to clients.
• Lead role in ensuring timely, accurate client documentation & correspondence.

Qualifications

• Exhibits Integrity and Trust.
• Exhibits Self Development.
• Bachelor’s degree required.
• Experience in healthcare communications environment preferred.
• 8+ years experience.

Benefits

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401(k), as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

Accessibility

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

Compensation

USD $97,375.00 - USD $139,965.00 annually. Compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.

EEO Statement

All your information will be kept confidential according to EEO guidelines.