Ground Ramp Lead

lliance Ground International; Ontario (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision for full-time

401(k) program

Uniforms provided

On-the-job training

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a Ground Ramp Lead to supervise ramp agents, manage aircraft handling on the apron, and coordinate movements with flight crews and ground teams. The role emphasizes safety, efficiency, and leadership in a high-stakes aviation setting.

You will oversee equipment use, ensure regulatory compliance, and mentor a team dedicated to on-time aircraft turnaround and customer service excellence across AGI’s networks.

Qualifications

• Education: High school diploma or equivalent; additional certifications in ground handling preferred.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Experience: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.
• Skills: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.
• Knowledge: Familiarity with ramp operations, safety protocols, and ground support equipment.

Responsibilities

• Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.
• Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.
• Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.
• Perform safety checks on equipment and ensure team compliance with aviation regulations.
• Communicate with flight crews, ground teams, and other departments to coordinate operations.
• Troubleshoot and resolve issues on the ramp to minimize delays.
• Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.

Skills

Leadership

Communication

Problem-solving

Ground handling knowledge

Education

High school diploma or equivalent

Job description

Job Description

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? The Ground Ramp Lead oversees daily ramp operations, ensuring the efficient and safe handling of aircraft on the ground. This role involves supervising a team of ramp agents, coordinating tasks, and ensuring compliance with safety and operational standards. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities

• Lead and supervise ramp agents in the safe loading, unloading, and movement of aircraft.
• Ensure timely and efficient turnaround of aircraft, including baggage and cargo handling.
• Coordinate the use of ground support equipment and resources, ensuring proper handling and maintenance.
• Perform safety checks on equipment and ensure team compliance with aviation regulations.
• Communicate with flight crews, ground teams, and other departments to coordinate operations.
• Troubleshoot and resolve issues on the ramp to minimize delays.
• Train and mentor ramp agents, ensuring adherence to safety standards and operational procedures.

Safety, Security and Compliance

• All AGI Team members have a responsibility and duty while at work to: Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Qualifications and Skills

• Education: High school diploma or equivalent; additional certifications in ground handling preferred.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Experience: 2+ years of experience in ground handling, with at least 1 year in a leadership or supervisory role.
• Skills: Strong leadership, communication, and problem-solving skills; ability to manage teams in fast-paced environments.
• Knowledge: Familiarity with ramp operations, safety protocols, and ground support equipment.

Benefits

• Paid vacation
• Medical / dental / vision for full-time qualified employees
• Medical coverage for part time employees
• Free uniforms
• Free on-the-job training to all employees
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Equal Opportunity Employer

Alliance Ground International is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

About AGI

Introduce yourself! AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services.

Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada.

AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services.

AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.