Ground Network Field Technician (Starlink)

SPACE EXPLORATION TECHNOLOGIES CORP; Washington (District of Columbia); Remote; USD 100,000 - 125,000; Full time

Job summary

Join a pioneering team in a fully remote role that offers 100% travel! As a Ground Network Field Technician, you will play a crucial role in deploying and maintaining cutting-edge Starlink technology. This position demands a hands-on approach to troubleshoot and repair hardware, ensuring seamless connectivity for users worldwide. Ideal candidates are passionate about problem-solving, thrive in fast-paced environments, and are ready to travel extensively. With competitive pay and a comprehensive benefits package, including stock options and generous vacation time, this opportunity is perfect for those eager to make a significant impact in the world of satellite communications.

Benefits

Comprehensive medical coverage

401(k) retirement plan

Paid parental leave

Paid vacation (3 weeks)

Sick leave

Employee Stock Purchase Plan

Discretionary bonuses

Access to dental and vision coverage

Various discounts and perks

Qualifications

• 2+ years of experience as a mechanic or technician in an engineering field.
• Experience troubleshooting physical network-related issues in the field.

Responsibilities

• Deploy and repair Starlink ground hardware as part of a team.
• Travel to resolve hardware issues affecting Starlink service.

Skills

Troubleshooting

Mechanical skills

Attention to detail

Problem-solving

Communication skills

Education

High school diploma or equivalency

Tools

Fiber optic test equipment (OTDR, OLS, OPM, VFL)

MS Office

Visio

Job description

GROUND NETWORK FIELD TECHNICIAN (STALINK)

This is a 100% remote role with 100% travel requirements 5 days/week. We are preferably looking for candidates in the Northeast part of the USA (New York, Pennsylvania, Massachusetts, New Jersey, etc.), but are open to considering all eligible candidates in any location.

SpaceX is designing, building, and deploying the world’s largest network of ground station antennas - the Starlink gateways. Through our gateways, the Starlink satellite constellation is filling in the gaps in global connectivity. Want to help build the next era of Internet?

We are looking for creative and driven field specialists to solve issues affecting sites and antenna availability. You will become an expert in the hardware and operations of our gateways - just bring your love of cross-disciplinary problem solving! Specialists on this team are curious, love to learn new things, and work effectively in a fast-paced and cross-disciplinary team environment.

RESPONSIBILITIES:

• Deploy, troubleshoot, and repair Starlink ground hardware as part of a close-knit team of exceptional engineers and specialists.
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service.
• Diagnose failures within fiber optic circuits and execute repairs to bring system back to full operation.
• Investigate and resolve issues with onsite commercial network and routing hardware.
• Improve existing, and create new, training documentation for continuous improvement of team skills.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 2+ years of experience as a mechanic or technician in an engineering field (Telecom, Internet Service Provider, etc.).
• Experience troubleshooting and fixing physical network-related issues in the field (Fiber cuts, mechanical issues, power outages, replacing hardware components, etc.).

PREFERRED SKILLS AND EXPERIENCE:

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications.
• Meticulous attention to detail, standards, and documentation.
• Ability to read, understand, and follow electrical/mechanical drawings and schematics.
• Experience in cell tower and site construction or maintenance.
• Experience with low earth orbit tracking antennas, stabilizers, or VSAT antennas.
• Experience working with fiber optics; network and telephony installation; and/or AV installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL).
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices).
• Experience with facilities and related infrastructure construction and maintenance (diesel/natural gas generators, DC battery banks, etc.).
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers.
• Experience operating articulating boom lifts, forklifts, scissor lifts, and other work site machinery.
• Experience with low voltage AC & DC power distribution, operational understanding of Ohm’s Law, and the ability to safely use a multi-meter.
• Fluency with languages in addition to English.

ADDITIONAL REQUIREMENTS:

• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks.
• Ability to travel as required; travel will be approximately 100% of the time (Primarily within the USA, limited international travel).
• General physical fitness and the ability to lift up to 30 lbs. is required for some tasks.
• Ability to perform job duties that require standing, kneeling, crouching, twisting upper body, working in cramped positions in small openings, and climbing hand over hand.
• Ability to work at elevated heights.
• Typically exposed to work in extreme outdoor environments – heat, cold, rain.
• Work performed in an environment requiring exposure to fumes, odors, and noise.

COMPENSATION AND BENEFITS:

Pay range:

Ground Network Specialist/Level 1: $32.00 - $40.00/hour

Ground Network Specialist/Level 2: $36.00 - $45.00/hour

Ground Network Specialist/Level 3: $40.00 - $50.00/hour

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Non-exempt Washington employees are eligible for sick leave in accordance with Washington's Sick Leave policies.