Ground Handling Supervisor

AVFLIGHT CORPORATION; Lansing (MI); On-site; USD 23,000 - 25,000; Full time

Job summary

AVFLIGHT CORPORATION in Lansing, MI is seeking a working shift Supervisor to manage Ramp Services operations for both contracted and charter flights. You will lead a team, coordinate with airline staff and TSA, and ensure efficient passenger handling and safe aircraft servicing.

The role demands strong leadership, excellent communication, and a commitment to customer service in a fast-paced airport environment. Must be able to work various shifts and outdoors in all weather conditions.

Qualifications

• Must be 18 years or older.
• High School diploma or GED equivalent.
• Must pass background check, pre-employment drug test and obtain security clearance.

Responsibilities

• Plan, organize, direct, and participate in Ramp Services operations for contracted/charter flights.
• Oversee passenger check-in, security screening, baggage handling, de-icing, cleaning, lavatory services, and power unit hookups.
• Direct and train agents, including onboarding and ongoing safety training; maintain training records.
• Communicate policy and coordinate with airport staff, TSA, and airline personnel.
• Maintain equipment operation and safety, ensure compliance with FAA/TSA rules, and attend meetings.

Skills

Supervisory

Customer service

Communication

Shift scheduling

Team leadership

Education

High School / GED

Job description

Job Details

Job Location: Avflight Lansing - Lansing, MI 48906

Position Type: Full-Time/Part-Time

Education Level: High School/GED Equivalent

Salary Range: $17.00 - $17.50 Hourly

Job Shift: Any

General Purpose of Job

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Duties

• Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft
• Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups
• Directs and trains assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records
• Implements departmental policy as directed for operations. Advises the Station Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed
• Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift
• Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in and around aircraft. Ensures equipment is maintained in good working order at all times
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings
• Maintains emergency checklists and supplies
• Prepares and submits verbal and written reports related to service activities and Agents as required
• Updates Multi-User Flight Information Display System (MUFIDS) as required
• Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages
• Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties
• Perform other duties as assigned

Qualifications

• Must be 18 years or older
• High School diploma or GED equivalent
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have authorization to work in the U.S.
• Must have valid Driver's license
• Relative airline or aviation experience
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
• Excellent communication skills
• Ability to push/pull/lift 50 lbs. for extended periods of time
• Ability to read and write English; bilingual skills a plus
• Ability to work efficiently under time constraints
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations
• Strong attention to detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Knowledge and Skills Requirements

To be successful in this field, one must possess excellent oral and written communication skills, interpersonal skills, superior problem solving skills, great leadership skills, good administrative skills, very assertive, impeccable follow through, and very flexible in their schedule. Must be motivated, goal-oriented, lead by example, open minded, and have the ability to analyze, evaluate, and implement rules, handle customers and employees well and work well under pressure. The Airline Supervisor must have a genuine passion in providing customer service and have the ability to manage his/her time, particularly when he/she may be required to work for flexible hours.

EEO/AA