Grooming Salon Leader: Lead, Grow & Delight Pets

Petco Company; Williams Township (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-On Bonus

Retention Bonus

Medical, dental, vision

401k

Paid Time Off

Petco Discounts

Supplies provided

Job summary

Petco in Williams, PA is seeking a Grooming Salon Leader to oversee salon operations, lead grooming staff, and deliver high-quality services to pets and owners. You will manage schedules, training, and performance, while maintaining safety and a positive team environment.

The role emphasizes grooming expertise, leadership, and customer service, with opportunities for career growth, competitive pay, and bonuses as part of the Grooming Salon Leader Incentive Plan.

Qualifications

• 2+ years as a professional groomer
• 1-2 years salon management or lead role preferred
• Strong leadership and coaching skills

Responsibilities

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns

Skills

Leadership

Customer service

Communication

Grooming expertise

Team coaching

Education

High School Diploma

Professional Grooming Certification or Training

Tools

Grooming tools proficiency

Job description

Petco in Williams, PA is seeking a Grooming Salon Leader to oversee salon operations, lead grooming staff, and deliver high-quality services to pets and owners. You will manage schedules, training, and performance, while maintaining safety and a positive team environment.

The role emphasizes grooming expertise, leadership, and customer service, with opportunities for career growth, competitive pay, and bonuses as part of the Grooming Salon Leader Incentive Plan.