Groomer, Petsense

Petsense, Inc; Swansboro (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet care is seeking a professional groomer to provide top-notch grooming services for dogs and cats. In this role, you will ensure customer satisfaction through effective communication and high-quality grooming techniques. You will have the opportunity to work in a dynamic environment, interacting with pets of various breeds and temperaments while adhering to safety standards. This position offers a chance to showcase your grooming skills and compassion for animals, making a meaningful impact on their well-being. If you are passionate about pet care and enjoy working in a lively atmosphere, this role is perfect for you.

Qualifications

• Minimum of 1-year experience grooming pets required.
• Must provide own grooming tools or be willing to purchase them.

Responsibilities

• Deliver exceptional customer satisfaction and schedule appointments.
• Perform grooming services including clipping, bathing, and cleaning.

Skills

Grooming pets

Customer service

Communication skills

Attention to detail

Ability to lift pets up to 50 pounds

Education

High school diploma or equivalent

Completion of Paragon Level 1 & 2 training

Tools

Grooming clippers

Shears

Bathing tubs

Dryers

Job description

This position is responsible for providing professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques.

Essential Duties and Responsibilities

• Deliver world class customer satisfaction
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animals, or use other non-physical techniques to keep animals calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Required Qualifications

Experience: Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.

Education: High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to read, write, and count accurately.
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets’ waste

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

Physical Requirements

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
• Ability to utilize grooming instruments including shears and dryers.
• Ability to frequently lift or reach merchandise overhead.
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to successfully complete all required training.
• This position is non-sedentary.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. The Associate should perform all duties as assigned by his/ her supervisor.