Groomer / Pet Stylist

Pet Supplies Plus; Rock Hill (SC); On-site; USD 28,000 - 40,000; Full time

Job summary

Pet Supplies Plus in Rock Hill, SC is seeking a commission-based Groomer to provide professional grooming services and build neighbor relationships. The role emphasizes safety, quality, and customer-focused care for every pet.

Ideal candidates have at least one year of grooming experience or formal training, strong communication skills, and the ability to handle pets of various sizes. Flexible scheduling is required, including evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• At least one year of professional grooming experience or formal grooming training.
• Knowledge of grooming techniques, breed standards, pet handling, and salon safety.
• Strong communication, organization, customer service, and time-management skills.
• Ability to safely handle pets of different sizes, temperaments, and conditions.
• Ability to stand for extended periods and lift/move items up to 50 pounds.

Responsibilities

• Provide professional grooming services, including brushing, bathing, drying, conditioning, clipping, trimming, and styling.
• Groom and style pets according to neighbor instructions and breed standards.
• Evaluate coat, skin, and overall condition; communicate concerns as needed.
• Maintain salon safety, sanitation, and equipment; follow incident-reporting procedures.
• Complete grooming records and service documentation on time.
• Communicate with neighbors about services and follow-up care.
• Build neighbor relationships through dependable service and recommendations.
• Participate in safety training and certifications as required.

Skills

Grooming

Customer service

Attention to detail

Safety compliance

Communication

Education

High school diploma or GED

Job description

Position Overview-

At Pet Supplies Plus, we believe in providing an exceptional, neighborly experience for pets and the people who love them. As a locally owned and operated Pet Supplies Plus franchise, MPM Retail Holdings depends on skilled Groomers who provide safe, high-quality services, build lasting relationships with neighbors, and create a positive experience for every pet in their care.

The Groomer is a commission-based position responsible for completing professional grooming services based on each pet's needs, the neighbor's instructions, and applicable breed standards. Groomers are expected to protect pet wellness and safety, maintain a clean and organized salon, recommend appropriate products and services, and contribute to the continued growth of the grooming business.

Key Responsibilities-

• Provide professional grooming services, including brushing, bathing, drying, conditioning, clipping, trimming, and styling.
• Groom and style pets according to neighbor instructions, the pet's condition and needs, and applicable breed standards.
• Evaluate each pet's coat, skin, behavior, and overall condition before and during services and communicate concerns appropriately.
• Maintain pet wellness and safety by following approved handling, restraint, sanitation, equipment, and incident-reporting procedures.
• Consult with neighbors to understand their expectations, explain recommended services, and provide clear follow-up care information.
• Build long-term neighbor relationships through dependable service, professional communication, appropriate recommendations, and rebooking.
• Complete required grooming records, service documentation, and other assigned administrative responsibilities accurately and on time.
• Successfully complete and maintain required safety training and certifications.
• Clean and sanitize grooming tables, tubs, kennels, tools, equipment, and surrounding salon areas throughout the workday.
• Maintain personal grooming tools and provide required equipment, including clippers, blades, scissors, and related supplies.
• Support community outreach and local marketing efforts that help attract new grooming neighbors and strengthen store relationships.
• Continue developing grooming skills, pet-handling knowledge, and service techniques through training, coaching, and practice.
• Communicate pet health, safety, neighbor service, scheduling, or operational concerns to store leadership promptly.
• Perform other duties and responsibilities as assigned based on the needs of the business.

Role Expectations-

Groomers are expected to take ownership of the safety, quality, and neighbor experience associated with every appointment. This includes preparing for scheduled services, communicating clearly with neighbors and store leadership, maintaining accurate records, and providing consistent professional results.

Successful Groomers contribute to a clean, cooperative salon environment while building client loyalty and helping grow the store's grooming business.

Qualifications-

• High school diploma or GED required.
• At least one year of professional grooming experience required, supported by formal grooming training or experience under an established groomer.
• Demonstrated knowledge of grooming techniques, breed standards, pet handling, and salon safety.
• Strong communication, organization, customer service, and time-management skills.
• Ability to safely handle pets of different sizes, temperaments, and physical conditions.
• Ability to provide and maintain required grooming equipment, including clippers, blades, and scissors.
• Dependable with reliable transportation.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Ability to stand for extended periods and frequently bend, stoop, kneel, reach, and perform repetitive hand movements.
• Ability to safely move or lift merchandise, equipment, or pets weighing up to 50 pounds.
• Ability to complete and maintain all required company training and safety certifications.

MPM Retail Holdings is an independently owned and operated Pet Supplies Plus franchisee.

MPM Retail Holdings is a locally owned and operated Pet Supplies Plus franchise serving communities throughout North and South Carolina. As an independently owned franchise, we combine the resources and recognition of the Pet Supplies Plus brand with the culture, flexibility, and personal connection of a local business.
We believe great stores start with great teams. Our culture is built around taking care of our Neighbors, supporting one another, maintaining high standards, and creating an environment where team members can learn and grow. We value reliability, teamwork, a positive attitude, and a genuine desire to create great experiences for pets and the people who love them.
We are committed to developing talent from within and providing opportunities for team members to build their careers in retail leadership, store operations, and professional pet grooming. Whether you’re looking for your first job or your next leadership opportunity, MPM Retail Holdings offers the chance to grow with a local company while being part of the Pet Supplies Plus family.