Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

Whole Foods Market IP. L.P.; Cupertino (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading grocery chain in Cupertino is looking for a Grocery Team Member to assist with stock, maintain displays, and provide exceptional customer service. No prior experience is required; applicants should have strong communication skills and a passion for natural foods. This role includes responsibilities related to maintaining product quality and cleanliness throughout the store. Pay ranges from $19.00 to $25.40 per hour, depending on experience.

Benefits

Health insurance

Retirement plan benefits

Paid time off

Qualifications

• No prior retail experience required.
• Must be able to lift 50 pounds.
• Ability to work in a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked.
• Provide excellent customer service and address customer needs promptly.
• Perform opening, mid, and closing duties as assigned.

Skills

Ability to sell proactively

Strong communication skills

Ability to follow directions

Passion for natural foods

Time management skills

Job description

Overview

Provides support as a member of the Grocery team to receive and prepare product, maintain the grocery floor and displays, and sell product in support of Whole Foods Market (WFM) standards. Performs all functions related to breaking down deliveries and stocking shelves. All Team Members must provide courteous, friendly, and efficient service to customers and other Team Members, and perform duties in accordance with store Standard Operating Procedures. Team Members should be prepared to perform the duties inherent in other Team Member job descriptions and strive to support WFM core values and goals, promote national, regional, and store programs, and adhere to health, safety, and regulatory requirements in the department.

Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked, front-facing, rotating stock, checking codes, and removing out-of-date products.
• Stock and clean grocery shelves, bulk bins, frozen and dairy cases.
• Monitor and prevent spoilage and communicate waste to buyers, Team Leaders, and shift supervisor.
• Maintain back stock in good order.
• Assist with sampling program, keeping sample areas full, clean, and appealing.
• Complete spoilage, sampling, temperature, and sweep worksheets as required.
• Assist with periodic inventory checks.
• Arrive on time to work station, appropriately groomed, dressed, and ready to work; work all scheduled shifts and attend required trainings and meetings.
• Provide excellent customer service, address customer needs promptly and effectively, and model suggestive selling techniques; answer phones and pages promptly and courteously.
• Maximize sales potential through proper prepping, storing, rotating, stocking, and merchandising of product.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintain a clean and sanitary working and shopping environment; keep equipment in accordance with WFM cleanliness and safety standards.
• Perform opening, mid, and closing duties as assigned; ensure accuracy of signs and pricing.
• Immediately report safety hazards and violations.
• Perform other duties as assigned by store, regional, or national leadership.

Job Skills

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in the department.
• Ability to visually examine products for quality and freshness.
• Proactively reads labels and familiarizes oneself with various products.
• Ability to perform simple math (addition, subtraction, multiplication, and division).
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Experience

• No prior retail experience required.

Physical Requirements/Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: gripping, fine manipulation, pushing and pulling.
• Move and operate in environments requiring bending, twisting, squatting and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures from freezing to hot environments.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Requirements may evolve with job levels and business needs. Completion of milestones or certifications does not guarantee promotion. This description reflects the current role and does not imply a contract of employment.

The wage range for this position is $19.00-$25.40 per hour, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and other programs. Eligibility for Whole Benefits is determined at hire. For additional information, visit our Whole Foods Market Careers site: careers.wholefoodsmarket.com/benefits.

New entry level Team Members who successfully complete their first 90 days and remain employed in an eligible role may be eligible for a base rate increase after their 90-day anniversary.

Whole Foods Market is an equal opportunity employer. We hire and promote individuals based on qualifications and business needs. We operate in compliance with applicable laws and provide equal opportunity regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or other protected characteristics. We encourage candidates to apply via our site.