Grocery Stock & Customer Service Specialist

Whole Foods Market; Simi Valley (CA); On-site; USD 26,000 - 35,000; Part time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Other Team Member perks

Job summary

Whole Foods Market is seeking entry-level Team Members to support the Grocery team. Responsibilities include receiving, stocking, merchandising, and delivering excellent customer service in line with WFM standards.

Ideal candidates are team players with strong communication, basic math, and a willingness to learn. The role may require nights, weekends, and holidays and offers access to Whole Benefits for both full- and part-time team members.

Qualifications

• Ability to sell proactively.
• Ability to learn basic knowledge of all products carried in department.
• Ability to visually examine products for quality and freshness.
• Proactively reads labels and familiarizes oneself on various products.
• Ability to perform simple math (addition, subtraction, multiplication, and division).
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.

Responsibilities

• Ensures a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.
• Stocks and cleans grocery shelves, bulk bins, frozen and dairy case.
• Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
• Maintains back stock in good order.
• Assists with sampling program, keeping sample areas full, clean and appealing.
• Completes spoilage, sampling, temperature, and sweep worksheets as required.
• Assists with periodic inventory checks.
• Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store, regional, or national leadership.

Skills

Sell Proactively

Product knowledge

Quality awareness

Math skills

Team communication

Customer service

Suggestive selling

Time management

Food safety awareness

WFM standards

Job description

Whole Foods Market is seeking entry-level Team Members to support the Grocery team. Responsibilities include receiving, stocking, merchandising, and delivering excellent customer service in line with WFM standards.

Ideal candidates are team players with strong communication, basic math, and a willingness to learn. The role may require nights, weekends, and holidays and offers access to Whole Benefits for both full- and part-time team members.