Grocery Service & Customer Support Specialist

H.E.B.; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H.E.B. is seeking a Customer Service Assistant to help package groceries and assist customers with transporting their purchases from the store to their vehicles. This role emphasizes speed, accuracy, and friendly service in a busy retail environment.

Key duties include unloading merchandise, packaging groceries, helping customers locate items, stocking and sanitation, and maintaining a clean checkout and store area. Ability to lift up to 55-100 lbs may be required.

Qualifications

• Ability to work in a fast-paced environment.
• Ability to work with customers and stay attentive to their needs.
• Ability to maintain a high level of productivity and efficiency standards.

Responsibilities

• Assists in unloading merchandise from baskets
• Packages groceries; assists customers in transporting / unloading groceries to their vehicles
• Assists customers in locating merchandise
• Gathers baskets and picks up trash inside and outside Store
• Maintains and stocks bag areas
• Returns products to proper locations
• Stocks and stages bags; stocks check stand supplies
• Distributes Buddy bucks to registers, replaces anti-fatigue mats
• Does Carts & Parts basket relocation and power-washing basket relocation for department setup
• Performs red basket fill up / retrieval
• Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety

Skills

Fast-paced environment

Customer service

Productivity

Job description

H.E.B. is seeking a Customer Service Assistant to help package groceries and assist customers with transporting their purchases from the store to their vehicles. This role emphasizes speed, accuracy, and friendly service in a busy retail environment.

Key duties include unloading merchandise, packaging groceries, helping customers locate items, stocking and sanitation, and maintaining a clean checkout and store area. Ability to lift up to 55-100 lbs may be required.