Grocery POS Support Specialist — iOS & Hardware

Vori; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Vori is seeking a Support Representative to help grocery stores resolve issues with our iOS-based POS software and hardware. You will troubleshoot day-to-day operational issues, guide customers through workflows, and ensure minimal disruption to in-store checkout.

You will work with onboarding, installers, and advanced support to deliver a consistently high-quality customer experience. The role requires strong problem-solving and communication skills, familiarity with iOS devices, and experience

Qualifications

• 1–3 years of technical or customer support experience in retail tech.
• Experience with iOS devices and basic connectivity troubleshooting.
• familiarity with POS systems and front-end store operations.
• Strong problem-solving and written/verbal communication.
• willingness to work evenings or weekends if required.

Responsibilities

• Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system.
• Troubleshoot iPad POS terminals, payment devices, receipt printers, scanners, and cash drawers.
• Support core POS workflows: checkout, scanning, payments, refunds, drawer balancing, inventory updates, reporting.
• Assist customers with iOS device settings and peripheral pairing.
• Document issues and resolutions clearly in the ticketing system.
• Escalate complex issues to higher-level support with proper context.
• Collaborate with onboarding/installation teams for newly live stores.
• Identify recurring issues and provide feedback to product/support leadership.
• Remain calm and professional in high-pressure retail environments.

Skills

Technical support

Customer service

iOS familiarity

POS systems

Communication skills

Schedule flexibility

Job description

Vori is seeking a Support Representative to help grocery stores resolve issues with our iOS-based POS software and hardware. You will troubleshoot day-to-day operational issues, guide customers through workflows, and ensure minimal disruption to in-store checkout.

You will work with onboarding, installers, and advanced support to deliver a consistently high-quality customer experience. The role requires strong problem-solving and communication skills, familiarity with iOS devices, and experience