Grocery Online Pickup Specialist — Night & Weekend Shifts

hyvee; Shakopee (MN); On-site; USD 19,000 - 23,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Pickup Clerk to support online order fulfillment. You will gather online orders, store them properly, and load into customers' vehicles for fast, friendly pickup, while maintaining product temps and accuracy.

This hourly role requires a proactive, customer-focused teammate who can work independently, stay organized in a fast-paced setting, and help ensure a seamless pickup experience for shoppers across the Hy-Vee store.

Qualifications

• Customer service mindset and ability to greet customers warmly.
• Clear and professional communication with customers and coworkers.
• Strong organization to manage multiple tasks in a fast-paced environment.
• Ability to identify problems and provide practical substitutions or solutions.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Gather orders and place them in storage at the proper temperature, then retrieve them promptly prior to the customer's arrival
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Select, scan, and bag items from all temperature zones as needed
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service

Communication

Organization

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking an Aisles Online Pickup Clerk to support online order fulfillment. You will gather online orders, store them properly, and load into customers' vehicles for fast, friendly pickup, while maintaining product temps and accuracy.

This hourly role requires a proactive, customer-focused teammate who can work independently, stay organized in a fast-paced setting, and help ensure a seamless pickup experience for shoppers across the Hy-Vee store.