Grocery Night Clerk: Elevate Customer Experience

Kroger; New Berlin (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Kroger is seeking a customer-focused team member to support departments with exceptional service and product knowledge. You will assist shoppers, answer questions, and help maintain a welcoming store atmosphere while promoting trust and satisfaction.

In this role you will help ensure product quality, monitor inventory, and stay informed about promotions and safety protocols. The position involves teamwork, adherence to safety standards, and flexibility to handle busy retail periods.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math.
• Effective communication skills.
• Any retail experience.
• Second language preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Know products in the department and be able to respond to questions with suggestions.
• Recommend grocery items to customers and inform them of specials.
• Check product quality and review sell-by dates; take appropriate action.
• Label and stock department merchandise; provide customers with fresh products ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by following procedures and reporting unsafe conditions.
• Inspect equipment and report maintenance needs.
• Notify management of accidents involving customers or employees.
• Report safety risks and any illegal activity.
• Perform essential job functions with or without accommodation.

Skills

Customer service

Communication

Math basics

Product knowledge

Second language

Job description

Kroger is seeking a customer-focused team member to support departments with exceptional service and product knowledge. You will assist shoppers, answer questions, and help maintain a welcoming store atmosphere while promoting trust and satisfaction.

In this role you will help ensure product quality, monitor inventory, and stay informed about promotions and safety protocols. The position involves teamwork, adherence to safety standards, and flexibility to handle busy retail periods.