Grocery Night Clerk

Kroger; Roswell (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger in Roswell, GA is seeking a customer service-focused team member to create an outstanding shopping experience. You will assist the department manager in meeting sales and safety goals while upholding our Customer 1st strategy and core values.

You will help customers find products, answer questions, and maintain a clean, welcoming environment. This role requires effective communication, basic math for transactions, and a willingness to learn about department offerings.

Qualifications

• Ability to handle stressful situations.
• Strong math basics for handling transactions and change.
• Effective communication skills with customers and teammates.

Responsibilities

• Promote trust and respect among associates
• Create an environment that makes customers feel welcome and valued by answering questions about products
• Gain knowledge of products to respond to questions and suggest items
• Recommend grocery items to customers and inform about specials
• Check product quality and freshness; monitor sell by dates
• Label, stock and inventory department merchandise; provide fresh products
• Report ordering/shipping discrepancies to the department manager
• Display a positive attitude and professional demeanor
• Stay current with ads and promotions
• Adhere to food safety regulations and ensure proper temperatures in cases and coolers
• Report safety risks and incidents to store management
• Practice preventive maintenance and report repairs
• Notify management of accidents

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials


• Check product quality to ensure freshness; review sell by dates and take appropriate action


• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered


• Report product ordering/shipping discrepancies to the department manager


• Display a positive attitude


• Stay current with present, future, seasonal and special ads


• Adhere to all food safety regulations and guidelines


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Notify management of customer or employee accidents


• Report all safety risks/issues and illegal activity, including robbery, theft or fraud

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• Ability to handle stressful situations


• Knowledge of basic math (counting, addition, and subtraction)


• Effective communication skills

Desired

• Any retail experience


• Second language (speaking, reading and/or writing)