Grocery Night Clerk

Kroger; Pekin (IL); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Pekin, Illinois seeks team members to deliver outstanding customer service in a fast-paced store environment. You will assist customers, answer questions about products, and promote items while maintaining safety and cleanliness.

The role emphasizes friendly interactions, problem solving, and reliability; prior retail experience is a plus. This position supports store goals and requires teamwork and adaptability.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products in the department and store.
• Gain and maintain knowledge of products in the department and respond to questions and make product recommendations.
• Recommend grocery items to customers to ensure they get what they want; inform customers of specials.
• Check product quality to ensure freshness; review sell-by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products they ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain temperature logs.
• Reinforce safety programs by complying with safety procedures and report unsafe conditions.
• Perform preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of accidents.

Skills

Customer service

Communication

Math skills

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials


• Check product quality to ensure freshness; review sell by dates and take appropriate action


• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered


• Report product ordering/shipping discrepancies to the department manager


• Display a positive attitude


• Stay current with present, future, seasonal and special ads


• Adhere to all food safety regulations and guidelines


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Notify management of customer or employee accidents


• Report all safety risks/issues and illegal activity, including robbery, theft or fraud


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations


• Knowledge of basic math (counting, addition, and subtraction)


• Effective communication skills

Desired

• Any retail experience


• Second language (speaking, reading and/or writing)