GROCERY/LEAD CLERK

Kroger; Grand Blanc (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. in Grand Blanc, MI is seeking a team-oriented Retail Associate to deliver exceptional customer service. You will assist customers, stock and label products, and help maintain a clean, safe department environment.

The role supports the department manager in achieving sales goals and upholding quality standards. Candidates should be 18 or older with strong communication and basic math skills. Retail experience is a plus, and bilingual abilities may be beneficial in this busy store

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Good mathematical basic skills for tills and totals.
• Experience delivering helpful customer service is a plus.

Responsibilities

• Provide outstanding customer service and answer questions.
• Assist customers with locating products and packages.
• Stock, label and tidy department merchandise.
• Maintain safety and cleanliness standards in the department.
• Monitor inventory and communicate discrepancies to management.
• Inform customers about specials and promotions.
• Check product quality and freshness where applicable.
• Operate cash register and handle transactions accurately.
• Follow company policies and food safety guidelines.
• Report safety risks or issues to store leadership.

Skills

Effective communication

Stress management

Basic math

Customer service

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)