GROCERY/LEAD CLERK

Kroger; Cedar City (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Cedar City, UT is seeking a Customer Service Associate to create an outstanding customer experience and maintain a safe, clean store environment. You will assist the department manager in achieving sales goals and uphold Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

You will answer customer questions about products, stock shelves, suggest items, and help keep promotions visible.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products in the department and respond to inquiries with suggested items.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials and promotions.
• Provide customers with fresh products they have ordered and ensure quality.
• Recommend items to meet customer needs and preferences.
• Check product quality and review sell by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions and adhere to safety regulations.
• Maintain proper temperatures in cases and coolers with logs.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report items needing repair.
• Notify management of accidents and safety risks.

Skills

Customer service

Effective communication

Stress management

Basic math

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)