Grocery Lead

Meijer Inc.; Tontogany (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a team-oriented leader to oversee daily department operations in our store. You will guide team members in delivering exceptional customer service, manage checkout flow, and ensure tasks are completed to Meijer standards.

This role emphasizes coaching, training, schedule planning, product freshness, safety compliance, and fostering an inclusive, high-performing team culture.

Qualifications

• Passion for customer service and engagement with customers and staff.
• Proactive in initiating interactions with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking skills to solve problems.
• Ability to influence others and drive teamwork.
• Ability to quickly build rapport with customers.
• Ability to lift/carry/push/pull while handling products.
• Experience executing plans to achieve department goals.
• Positive influence to foster a strong team environment.
• Commitment to fostering an inclusive environment where all team members feel valued.

Responsibilities

• Engaging peers to provide the best possible shopping experience including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to exceed customer service and sales goals.
• Supports training new team members and cross-training high-potential talent.
• Work with leadership on department scheduling to improve engagement, service, sales and profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide team in food safety compliance and safe work practices.
• Lead team to manage ordering, receiving, stocking, pricing, and display.
• Create an inclusive Meijer culture valuing diversity and inclusion.
• Operate a register and handle cash when needed.
• Operate powered equipment where applicable.
• Participate in period-end inventories to support goals.
• May act in Lead capacity in other departments.
• Performs other duties as assigned.

Skills

Passion for customer service

Initiates interactions

Excellent verbal and written comms

Retail or customer service experience

Creative thinking

Influence others

Build rapport quickly

Lift/carry/push/pull requirements

Experience executing plans

Positive influence

Commitment to inclusive culture

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you’ll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.