Curbside Express Lead

Giant Eagle, Inc.; North Canton (OH); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Curbside Express Lead to drive quick, accurate curbside fulfillment and guest service. You will lead team members, manage workload, and partner with the Guest Service Team Leader to ensure orders are bagged, stored and delivered with a smile.

This role requires 0–6 months experience, a high school diploma or equivalent, and the ability to lift up to 50 pounds. You must be flexible to work nights, weekends and holidays, and you will coach teammates, participate in

Qualifications

• 0–6 months Experience in a service environment or customer service.
• 1–3 years in a service-oriented environment; leadership experience is desired.
• High school diploma or equivalent required.

Responsibilities

• Administer Team Members' workload and conduct guest transactions at curbside.
• Provide customer service that exceeds requirements for guests.
• Understand guest service initiatives and measurement tools (e.g., voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries and special orders.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.

Skills

Customer service

Team leadership

Technology proficiency

Education

High school diploma or equivalent

Job description

Job Summary

Curbside Express Leads are key players in our stores’ success. They make sure our Curbside Express orders are fulfilled quickly, accurately and with a smile. They also provide unparalleled guest service and support the Asst. Guest Service Team Leader. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Customer Service Experience; 1-3 years in a service-oriented environment, and be comfortable with technology. Additionally, experience leading others is desired.
• Education Desired: High school diploma or equivalent
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Administer Team Members' workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools (i. e. voice of guest, mystery shoppers).
• Respond to guest calls regarding product inquiries, special orders and product requests.
• Schedule Team Members and delegate work assignments.
• Provide coaching and feedback to Team Members.
• Oversee and evaluate training provided to Team Members
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to be back up other grocery lead positions.
• Must be able to work a flexible schedule, which could include nights, weekends and holidays.
• Maintain safety as the top priority for our Team Members, guests and products.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.