Grocery Experience Specialist

Kroger; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Indianapolis, IN is seeking a customer-focused team member to provide outstanding service in a fast-paced environment. You will assist the department manager, maintain safety and cleanliness, and help customers with questions about products while promoting the Customer 1st strategy.

This role emphasizes honesty, integrity, and teamwork, with opportunities to learn about store operations and seasonal promotions.

Qualifications

• Must be able to handle stressful situations.
• Good communication skills are required.
• Basic math skills (counting, addition, subtraction) for transactions and inventory.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products within the department and respond to questions, making suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to meet their needs.
• Check product quality to ensure freshness and monitor sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep logs.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Report safety risks, theft, or fraud.
• Work cooperatively in a fast-paced environment.
• Manage conflicts professionally.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance when needed.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Indianapolis, IN is seeking a customer-focused team member to provide outstanding service in a fast-paced environment. You will assist the department manager, maintain safety and cleanliness, and help customers with questions about products while promoting the Customer 1st strategy.

This role emphasizes honesty, integrity, and teamwork, with opportunities to learn about store operations and seasonal promotions.